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Do I understand right that for Plusnet BB and phone (Unlimited Weekends) package, if pay the line rental saver option, is it right this only includes only calls to Plusnet? No inclusive calls even at weekends? Not even to 18185?
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Pretty sure that 18185 is not chargeable on Plusnet on any call plan at any time if that helps.
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I' have not come across that restriction and we list a Anytime product with line rental saver as an option, so suggests their documentation says you still get the inclusive calls that apply to the package you buy.
http://www.thinkbroadband.com/isp/plusnet/package/12...
The words "Call features and call charges will still be billed monthly" on their product pages will be referring to calls outside the package you pay for.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Do I understand right that for Plusnet BB and phone (Unlimited Weekends) package, if pay the line rental saver option, is it right this only includes only calls to Plusnet? No inclusive calls even at weekends? Not even to 18185?
No, inclusive means all calls of up to 60 minutes to 01/02/03, 0845 and 0870 numbers. 18185 is never chargeable, other than the charges levied by 18185 itself. Free calls to Plusnet phone customers at all times are in addition to this.
Edited by kasg (Wed 17-Jul-13 09:31:12)
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This is the document you need http://www.plus.net/info2/legal/index.html#talk Line Rental Saver Service Terms
Line Rental Saver is available to new and existing Plusnet residential customers for a single advance payment of £125.88 (inc VAT) if taken out on/before 7th May 2013 and £131.88 if taken out on/after 8th May 2013.
If you cancel Line Rental Saver within seven working days of your order you will get a full refund on your advance payment to the debit or credit card you paid with. Otherwise the Line Rental Saver charge is non-refundable.
Line Rental Saver must be taken with a Plusnet calling plan.
Line Rental Saver provides 12 months standard telephone line rental with no minimum contract term for a reduced equivalent monthly charge of £10.49 if taken out on/before 7th May 2013 and £10.99 if taken out on/after 8th May 2013.
Line Rental Saver taken out on/before 7th May 2013 includes evening and weekend landline calls as standard, Line Rental Saver taken out on/after 8th May 2013 includes no calls as standard.
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Interesting, so you lose out on Weekend if that is correct.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Correct, the new LRS is simply Line Rental only, no calls are included.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Time to update our product listings to avoid complaints.
What is the cost to add weekend calls to LRS? Or can you only upgrade to anytime?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That is right - I think it costs £1.50 to add evenings and weekends and you can't just add weekends
http://www.plus.net/support/phone/home-phone-faq.shtml
Edited by deleted (Wed 17-Jul-13 12:22:17)
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Correct, the new LRS is simply Line Rental only, no calls are included.
Apologies to OP then, I stand corrected (apart from the 18185 bit).
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