In reply to a post by RobertoS:

I'm an existing user, my phone is with BT, I will not have a price rise.

So basically, the more long term, existing users are paying for the new users' half-price deals.

I have been with PlusNet for over 10 years. My phone is with BT. I will not see a price rise.

In reply to a post by MrSaffron:

Aha - so those who start with both products but move the WLR away at a later point

This already applies for people who've signed up since June (or changed account type).

In reply to a post by Oliver341:

So Essentials jumps from £5.99 to £7.49 but Unlimited stays at £9.99. It makes Essentials look less attractive relative to Unlimited now, but of course switching would involve a new contract at £12.49 so the £9.99 price is no longer attainable.

No, as others have alluded to, you're confusing the current 'Essentials' offering with the older 'Value' account type.

In reply to a post by XRaySpeX:

Not bring familiar with PN's product handles, is it that legacy BB only custs are surcharged £1.50 pm but current offering BB custs face no increase?

It's a subset of legacy account types. Not all are affected.

In reply to a post by Chrysalis:

Plusnet earlier this year as we know were flirting with the idea of making line rental compulsory presumably to get the lien rental margin of every customer but instead it seems they have decided to add a price penalty for those without line rental on plusnet to gain that margin (or at least some of it) back.

That's some assumption. We ran an AB split test for a limited period of time. At no point did we put plans in motion to do away with broadband only accounts.

In reply to a post by Chrysalis:

In reply to a post by RobertoS:

In reply to a post by Oliver341:

So Essentials jumps from £5.99 to £7.49 but Unlimited stays at £9.99.

Where do you get the "Essentials" price rise from? There are two rep posts in the community forum confirming what it says in the new T & Cs:-

2. What changes are we making to Value and Extra prices?

We will be introducing a surcharge of £1.50 on all Value and Extra broadband and fibre optic broadband only products (where line rental and calling plans are not held with Plusnet).

There is no corresponding section for Essentials or Unlimited.

" and fibre optic broadband only products"

that covers unlimited right?

No, although I can see how it could be interpreted as such. We're currently in the process of making that particular line of text less ambiguous.

Regards,

If the information in your signature is correct you will - you are on the same as me.

I'm curious, why are the broadband-only prices for existing Value and Extra customers going up, but not those of existing Essentials and Unlimited customers (pre £2.50 premium)?

Edited by Oliver341 (Thu 01-Aug-13 11:29:38)

My sig was out of date. It is now corrected.

Are you not already paying the higher price then?

I've a feeling that the numbers without Home Phone on "Unlimited" pre-price rise earlier this year may be quite limited , so not worth causing aggro. Whereas Value and Extra may very well be heavily non-Home Phone biased.

They think they can get away with fleecing the long standing users whereas those who signed up within the last year are more likely to kick up a stink?

I don't know about him, but I'm not. £19.99pm.