In reply to a post by kasg:

In reply to a post by professor973:

I find Zen with line rental of £11.22 and calls at 0.1226p per min much cheaper.

0.1226p per minute? Wow. A 10 minute call for just over a penny, that is cheap.

I was pushing it a little there, as the 0.1266p per min is for the Zen Home Talk Plus @ £17.35 a month. The 5,000 included minutes for the extra £6.13 work out at that.
The other option for cheap Zen calls if you don't use 5,000 minutes, is the Zen Business phone which I was on last time I was with Zen. £13.49 line rental (still cheap) and 1.28p per min, with the same no tie-in or call setup charges.
http://www.zen.co.uk/business/voice/phone-services.aspx

In reply to a post by Ignitionnet:

People have the option to leave if unhappy with the price changes. That's how people can express their distaste and actually have an impact. Ranting on forums won't achieve much.

In the case of line rental, you can't leave to get a better deal. That's my point. If all the supermarkets charged £1.50 for parking, people wouldn't have much choice, and the lack of choice is bad for the punters.

Hi peeps .... I'm in the same boat as you guys , still deciding where to go.
My telephone was with Primus & Broadband is with Plusnet. I decided to change my phone line to BT Basic , forcing a change of telephone numbers. Plusnet stated to me take another 12 month contract out with us and we'll drop the charges for your new number to be connected. I told them I leave thn. They said you'll have to pay us £30 if you do for the cease of the broadband. somebody correct me if I'm wrong but in my eyes I wasn't the owner of my old telephone number no more, so shouldn't have to pay the charge?

anyway this email from plusnet has come with good news for me. I can get out of this contract without a fee being applied....But i need to know here, can I switch to http://adsl24.co.uk/ on a migration without been hit with a fee from Plusnet.
It says can be terminated for free if the changes in the email affect me ... this will suit me perfect! I'm sure it would be for most lite users here too.
Benefits to switching to Adsl24
5GB only (not a benefit)
12am-8am unlimited download
Fri 8pm unlimited download till Mon 8am
£12.90 per month
1 month contract

Thats 8 days of unlimited broadband . to me it's a better deal thn Plusnet coz I'm in (broadband area 1) but can somebody answer to migration question please , coz I don't really want to be hit with the charge of £40 for a new connection by
Adsl24.... Honestly think Plusnet are going to lose a lot of customers now' Adsl24 is going to end up gain a few more.

Edited by deleted (Fri 02-Aug-13 16:42:57)

Cease fee is nothing to do with the telephone number, but to do with what PlusNet are charged by BT Wholesale who are charged in turn by Openreach.

So if ADSL24 is absorbing the cease fee if it is ever raised then credit to them, cease fees should be fairly rare so depends on what pattern an ISP sees as to whether to absorb it into the pool of costs or charge individuals.

I can't be certain from your post but the £30 you refer to is a broadband cessation charge, it has nothing to do with your telephone number, it's a charge levied by Openreach and passed on by the ISP. It does not apply if you are migrating your broadband to another ISP. I don't know what the £40 charge is that you refer to later.

Thanks But does this email from Plusnet mean I can migrate to ASDL24 without a charge being applied from Plusnet?


Terms and Conditions

For full details of our terms and conditions, please click here.

1 If, as a result of the changes in this email, you decide to terminate your affected service(s), you may do so without incurring the Early Termination Charge(s) that may otherwise be payable. If you wish to exercise this right you must contact us within 10 days of receiving this notification. You will still be liable for service charges up to the date of termination.

As of 1st October, a £1.50 surcharge will apply to broadband only subscriptions (where line rental and calling plans are not held with Plusnet).

This email has been sent because it contains important information about your service from Plusnet. Please don't reply to this email, as this is an unmonitored address.

Changing email address? Update your contact details here.

Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
Registered in England no: 3279013

Providing you notify them within 10 days, that's how it sounds. I suggest you ask Plusnet that question.

Edit: an early termination charge would normally only apply in any case if you were within your initial contract period.

Edited by kasg (Fri 02-Aug-13 17:16:02)

Sorry excuse my post ... what i'm trying to say is that i'm stuck in a 12mth contract with plusnet, I want to get out of the contract without any penalties.

Do Plusnet mean I have to terminate broadband completely or can I leave on migration.

I want to join ADSL24 but on the website it says I can migrate for free or a new activation fee will be applied of £49.00 ... which I don't really want to pay.

If i can Migrate from Plusnet without any exit fees , that would be great!

In reply to a post by FurballB:

Sorry excuse my post ... what i'm trying to say is that i'm stuck in a 12mth contract with plusnet, I want to get out of the contract without any penalties.

And you can because Plusnet has made a change which is detrimental to you, therefore they are giving you the option to leave without incurring the early termination charge that would otherwise apply. Like I said, I suggest you contact Plusnet to confirm.

Leave on migration - do not cancel the broadband as that will definitely hit you with a £25 charge (it only increases to £30 in October)