If they contracted me for 12 months at £12.99 they can't exactly go changing the price half way through that contract, can they?

In reply to a post by FurballB:

If they contracted me for 12 months at £12.99 they can't exactly go changing the price half way through that contract, can they?

Well that depends on the exact terms of the contract but that's where the detrimental change bit comes into play, hence the opportunity to terminate the contract without penalty.

Thanks guys thats really helped, didn't everybody get this email then?
That what i want to do leave on migration.

In reply to a post by FurballB:

didn't everybody get this email then?

They are sending the emails in batches and the contents are tailored to each customer. I will not be seeing any increase.

Ask PlusNet for a MAC, and give the MAC to ADSL24 with your order. That avoids both any fee from PlusNet and the £49 charge from ADSL24.

I think I should tell them the reason why i'm leaving first, make sure
they note it down. coz you can see whats going to happen. The 10 days will expire... it's at least going to take 14 days for ADSL24 to connect me. Plusnet will then charge me because I'm exiting the contract early. If i could predict the future...
this is what will happen.

so its Important that they note why i'm leaving.

Edited by deleted (Fri 02-Aug-13 17:46:15)

You should say you are not prepared to accept the new conditions - this has to be done within 10 days - if you don't do that they will hold you to the contract.
Once you have done that you have plenty of time to arrange the move - so after notifying them by raising a ticket on your account which puts it in writing you will then have to phone cancellations to get a MAC.
It is possible that phoning cancellations will enable you to give notice of not accepting the new conditions but I would still raise a separate ticket first

Edited by deleted (Fri 02-Aug-13 17:56:59)

Good advice thank. Plusnet can easily delete tickets , I've had it done before. I raised a issue that my upload speed was considerably slower than what it use to be after my land line number was changed. they simply deleted it without a reply.

I think a email would be better. Is there a official email address where i send my decision too?
It'll give me hard evidence then.

Edited by deleted (Fri 02-Aug-13 18:11:23)

There is no email facility and despite what you might think Plusnet do not delete tickets
You could, if you wish, write a snail mail letter and send it recorded delivery
Note that sending an email isn't proof of anything except the fact that you sent it

Edited by deleted (Fri 02-Aug-13 18:14:52)

Ok I put a ticket in and phone them , should be enough evidence, if it causes a problem, I'll take the issue up with Communications Ombudsman. Thanks.

Edited by deleted (Fri 02-Aug-13 18:34:31)