There's a lot in the thread , and a lot of hot air around. I'm in a lazy mood and don't want to get annoyed at any of it.

So, to answer your question, remind me what products you are on and what you pay, what it will go up to, and what/where you are thinking of moving to . Even on M1, to me the PN prices look very competitive.

At least if you have that all worked out, you are well prepared for what might be offered during the phone call.

In reply to a post by RobertoS:

Ah. Found it.

It was launched on 5th August 2008 and withdrawn from sale to new customers on 17th April 2009.

Apart from the fact anybody on it must be crackers, even if it hasn't been completely withdrawn and customers moved to something else, as it includes line rental presumably that will go up like the others.

Anybody on it will have received a relevant email. So no need for anyone not on it to be interested or confused.

There seems to be a lot of grousing for fun going on. There's a price rise, and so far as I can see quite straight-forward.

The only question in my mind would be whether or not a £1.50 increase in line rental on a phone and broadband package would legally be classed as significantly detrimental enough to warrant a free get-out. As PlusNet seems to be classing it as such even that isn't an issue.

As for any non-customers getting steamed up, uh? I don't see why they should.

Add to that the £30 cease charge and being forced into a unwanted contract, I have my reasons.... nice find Rob....

In reply to a post by RobertoS:

There's a lot in the thread , and a lot of hot air around. I'm in a lazy mood and don't want to get annoyed at any of it.

So, to answer your question, remind me what products you are on and what you pay, what it will go up to, and what/where you are thinking of moving to . Even on M1, to me the PN prices look very competitive.

At least if you have that all worked out, you are well prepared for what might be offered during the phone call.

I'll just start crying & explain the penalties & cease charges I'll receive if i
can't fulfill the contract..... Defo cry don't you think? lol

????
What £30 cease charge?

Are you on the old "Essential" that hasn't been sold for four years? With a 1GB download allowance?

What new contract?

Edited by RobertoS (Sun 04-Aug-13 17:22:01)

In reply to a post by FurballB:

In reply to a post by RobertoS:

There's a lot in the thread , and a lot of hot air around. I'm in a lazy mood and don't want to get annoyed at any of it.

So, to answer your question, remind me what products you are on and what you pay, what it will go up to, and what/where you are thinking of moving to . Even on M1, to me the PN prices look very competitive.

At least if you have that all worked out, you are well prepared for what might be offered during the phone call.

I'll just start crying & explain the penalties & cease charges I'll receive if i
can't fulfill the contract..... Defo cry don't you think? lol

Ok I've been locked in since Apr .... I'm in market 1 which is £12.99
broadband only £10GB

ADSL24 offer £12.90 5GB ( unmetered from midnight to 8am )
unmetered 8pm Friday to Mon 8am ( should say me likes to watch Netflicks at the weekend)

Explain me had no option but to take the 12 month contract coz me woz forced into it & don't know if me can fulfill it,

It you work the figures of usage out the ADSL24 offer out isn't far off the Plusnet one
. Also take the fact of the free unmetered usage at the weekend I don't see how they can argue with me.

Edited by deleted (Sun 04-Aug-13 17:43:53)

Post deleted by RobertoS

i'm not sure which one me's on .... I've been with them 3 years
it's 10GB usage and unmetered off peak .... they forced me into a new 12 month contract back in April 2013


Terms and conditions

We hope you're happy with the service you've been receiving from us, but if you do decide to leave, please be aware of the following changes being made:

� We'll be increasing the notice period you need to give before leaving us from 10 days to 14 days. This means that if you are thinking of leaving, you'll need to let us know 14 days in advance of doing so. If you choose not to give this notice, please be aware that you might be subject to additional charges on your final bill.

� We'll also be changing the cessation fee we charge if you decide to disconnect your contracted Plusnet broadband service without moving to another provider. This charge will increase from £25 to £30 - if you leave under these circumstances, you will see this charge as a one off cost of your final Plusnet bill.


What does this mean for me?

You don't need to do a thing. These changes will come into effect from 1st October 2013 and will not have any effect on your monthly subscription costs.

All the best,

Paul Summers
Customer Experience Director, Plusnet

Edited by deleted (Sun 04-Aug-13 17:48:57)

Emailed continued to say



Terms and Conditions

For full details of our terms and conditions, please click here.

1 If, as a result of the changes in this email, you decide to terminate your affected service(s), you may do so without incurring the Early Termination Charge(s) that may otherwise be payable. If you wish to exercise this right you must contact us within 10 days of receiving this notification. You will still be liable for service charges up to the date of termination.

As of 1st October, a £1.50 surcharge will apply to broadband only subscriptions (where line rental and calling plans are not held with Plusnet).

This email has been sent because it contains important information about your service from Plusnet. Please don't reply to this email, as this is an unmonitored address.

Changing email address? Update your contact details here.

Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
Registered in England no: 3279013

In reply to a post by FurballB:

This cease charge..... i'n not sure which one me's on .... I've been with them 3 years
it's 10GB usage and unmetered off peak .... they forced me into a new 12 month contract back in April 2013


Terms and conditions

We hope you're happy with the service you've been receiving from us, but if you do decide to leave, please be aware of the following changes being made:

� We'll be increasing the notice period you need to give before leaving us from 10 days to 14 days. This means that if you are thinking of leaving, you'll need to let us know 14 days in advance of doing so. If you choose not to give this notice, please be aware that you might be subject to additional charges on your final bill.

� We'll also be changing the cessation fee we charge if you decide to disconnect your contracted Plusnet broadband service without moving to another provider. This charge will increase from £25 to £30 - if you leave under these circumstances, you will see this charge as a one off cost of your final Plusnet bill.


What does this mean for me?

You don't need to do a thing. These changes will come into effect from 1st October 2013 and will not have any effect on your monthly subscription costs.

All the best,

Paul Summers
Customer Experience Director, Plusnet

Right .

If you look in your Member Centre >> Account details >> View details I would expect you to see PlusNet Essentials. If so, you will not be getting a broadband price rise. Which is what your email about the price rises says.

Note, that email also says the cessation charge, currently £25, only applies if you completely stop having a BT landline based broadband service.

In my deleted post one of the things I wanted to check is that your line rental is still BT Basic?

It looks as though you also have an email in reply to your ticket about wanting to leave because of the rises, which goes on about the £1.50. I believe that email is a cock-up by PlusNet and is the source of your confusion. The £1.50 rise would only apply to you if you are on PlusNet Value, and I'm sure you aren't. See your Member Centre .

Though I'm confused because you say here that it's all one email with two different statements in it.

Edited by RobertoS (Sun 04-Aug-13 18:09:29)

In reply to a post by RobertoS:

Right .

If you look in your Member Centre >> Account details >> View details I would expect you to see PlusNet Essentials. If so, you will not be getting a broadband price rise. Which is what your email about the price rises says.

Note, that email also says the cessation charge, currently £25, only applies if you completely stop having a BT landline based broadband service.

In my deleted post one of the things I wanted to check is that your line rental is still BT Basic?

You also have an email in reply to your ticket about wanting to leave because of the rises, which goes on about the £1.50. I believe that email is a cock-up by PlusNet and is the source of your confusion. The £1.50 rise would only apply to you if you are on PlusNet Value, and I'm sure you aren't. See your Member Centre .

Yes my broadband is Plusnet Essentials (Contracted)
Started
12 Oct 2010

The cease charge may apply to me though coz I don't know how much longer me can continue coz of my circumstances ATM ... Like I said I didn't want this contract , the only reason i moved from Primus to BT basic back in April was due to my financial situation planing for where I at now.

Because of the number change I had to do , BT wouldn't have it any other way , My broadband with Plusnet became inactive. I phoned plusnet, they said I'd have to pay £75 for the reconnect but if you take the 12 month contract this won't apply to you. I said let me leave then, there reply was you'll have to pay a £25 cease charge , which wasn't affordable at the time . I stated to them the only way i'm gonna take the 12 month contract if you give it to me at £6.99 like most people, I couldn't take the risk me said.

They wasn't gonna back down and agree......a awkward silence happened , I said no to much of a risk!... she replied look if you have to cancel the contracted you'll only have to pay half of the remaining contract , not know a cease charge would come into play too . To much dislike i had to agree because I had no choice ....If i move to ADSL24 if gives me a 1 month pull out without a penalty or find a cheaper package.

So do you think me has a good case?

Edited by deleted (Sun 04-Aug-13 18:27:11)