In reply to a post by FurballB:

Fibre broadband....whats that! Try telling that to somebody
who's in (market 1) Adrian.

Thanks rob! ..

I did not think being market 1 had anything to do with Fibre, that is just about the amount of LLU providers that is available where you are unless that is something else that have changed.

i know someone who is having the same problem as you, live out int he sticks, so they have little choice and trying to get a cheaper service than what they have got now.


Hope you get it sorted soon.

We don't delete tickets, there's really no point in doing so as all it'll do is annoy the customer. Add to the fact that if we did want to delete one it would need direct access to the database, which nobody within customer support has.

It's more likely that there were several open tickets at once and the one you're talking about was older than the others and therefore not visible until one or two of the others were closed.

Email would be much much easier to delete/ignore.

Since when did you not know about how the links in these forums work?

You replied to FurballB, end of! Your post was a complete distraction and PITA. Please stop pleading ignorance of that.

In reply to a post by ukhardy07:

13 pages in. Anyone else find this extremely confusing? Still no idea who gets charged, who doesn't and why the products are named essential, essentials and all very similar but not so similar. Bit lost. Going to craw into my shell and accept this ones above me.

The best thing to do its wait for your email. Given the amount of different scenarios, I doubt we could have made the information on the website 100% clear to everybody no matter how hard we tried.

Regards,

In reply to a post by MrTAToad2:

Indeed - the web page really needs more clarification and to be simplified.

Open to suggestions?

Regards,

In reply to a post by RobertoS:

The only question in my mind would be whether or not a £1.50 increase in line rental on a phone and broadband package would legally be classed as significantly detrimental enough to warrant a free get-out. As PlusNet seems to be classing it as such even that isn't an issue.

There is no £1.50 increase in line rental. There's either a £1.00 increase in line rental, a £1.50 increase in broadband subscription, a 50p increase in calling plan charges or a combination of the former. There are plenty of instances where none of these things apply. All customers are affected by the increase in cessation charges, increase in notice period and subtle changes to our privacy policy.

Regarding the 'get-out', this is taken from the email (already been quoted elsewhere I think):

"If, as a result of the changes in this email, you decide to terminate your affected service(s), you may do so without incurring the Early Termination Charge(s) that may otherwise be payable. If you wish to exercise this right you must contact us within 10 days of receiving this notification. You will still be liable for service charges up to the date of termination."

Regards,

In reply to a post by Oldjim:

Not according to the T&C's https://portal.plus.net/info2/legal/index.html

47 If we have made a change which is to your material disadvantage, you will not have to pay a charge (excludes any charges or payments we have deferred) if you decide to end your agreement early, unless the price guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end the agreement within 10 days.

Most people are on true 'profit forgone' contracts these days that have early termination fees as opposed to deferred set-up costs.

Where there are deferred set-up costs they're still payable.

Regards,

In reply to a post by RobertoS:

It looks as though you also have an email in reply to your ticket about wanting to leave because of the rises, which goes on about the £1.50. I believe that email is a cock-up by PlusNet and is the source of your confusion. The £1.50 rise would only apply to you if you are on PlusNet Value, and I'm sure you aren't. See your Member Centre .

The wording in the first batch of 16,000 emails or so left a bit to be desired around the £1.50 Value/Extra surcharge. We reacted to feedback on our own forums and changed this for the future sends.

Regards,

Mainly it doesn't mention Fibre Unlimited, which I would presume would mean that there are no changes. However, it does say "and fibre optic broadband only products.", although the only thing I found about fibre broadband was the cessation charge.

In reply to a post by zyborg47:

sometimes it don't work out much cheaper, if you just have Fibre from plusnet then you pay a extra £2.50 just to have fibre, but they knock that off if you have their phone and fibre.

As a new customer, same applies for our copper products these days.

Regards,