4M2 isn't a PlusNet employee, just another poster like you and me.

In reply to a post by RobertoS:

4M2 isn't a PlusNet employee, just another poster like you and me.

I realized that afterwards , but couldn't be bothered to change it. lol

Sorry 4M2

In reply to a post by 4M2:

In reply to a post by FurballB:

...she only said I had two choices either be charged a £25 cease exit. or take the 12 month contact.... I explained to her why I didn't want to enter the contract.....

I can see how you feel that you were "forced" into a 12 month contract rather than pay the £25 broadband cease charge on the Primus line.

It seems that she was unwilling or unable to offer you broadband with a 30 day minimum term (�no contract�) on the BT Basic new phone number.

Perhaps it's best if you take that up with Plusnet and ask why broadband only on a 30 day minimum term was not offered when you changed phone numbers - instead it seems you were perhaps lured (?) into a 12 month contact and the only charges involved would be for early termination if you decided to migrate before the end of the contract...

Yes a early termination charge but me may not be in a position to migrate....
hence a charge of the remaining contract and the cease charge.

In reply to a post by FurballB:

In reply to a post by RobertoS:

4M2 isn't a PlusNet employee, just another poster like you and me.

I realized that afterwards , but couldn't be bothered to change it. lol

Sorry 4M2

No problem - I probably did word my posts in a Plusnet rep kind of way

BTW. As I understand your situation and as things stand (if I'm correct) and you don't migrate to ADSL24 nor want Broadband anymore, then you will still be liable to early termination of contract fees from Plusnet and for cessation of broadband costs on your line.

Best bet might be to stay with Plusnet until the end of your contract, if possible, and save yourself a lot of potential hassle? A migration to ADSL24 would still involve early termination charges from Plusnet if still in a 12 month contact...

In reply to a post by FurballB:

... correct me if I'm wrong is that not being forced into a contract.

I have no idea to be honest, my previous reply is based on assumption.

If you want me to provide you with a definitive answer then send me a message containing your username and I will.

All I can do without being able to look through your account is speculate.

In reply to a post by FurballB:

In reply to a post by chrisparr:

We don't delete tickets, there's really no point in doing so as all it'll do is annoy the customer. Add to the fact that if we did want to delete one it would need direct access to the database, which nobody within customer support has.

It's more likely that there were several open tickets at once and the one you're talking about was older than the others and therefore not visible until one or two of the others were closed.

Email would be much much easier to delete/ignore.

Sorry my mistake I've found it now, it was just never answered

Plusnet:
The broadband fault has now been closed.
This fault Question has been closed because it has not been completed within 48 hours. If you wish to continue reporting a broadband fault, please return to the Help Assistant and restart the process.

That happens when you report a fault via our website and fail to complete all of the necessary diagnostics that are asked of you i.e. you abort part way through.

In reply to a post by FurballB:

I don't see the ticket answer being relevant here. What I want the answer to is how somebody can pushed into a 12 month contract that they never wanted & really hit them financially with no option out other than a £25 cease charge which wasn't affordable either , soon to be £30 .... I told you it was too much of a financial risk that i didn't want it.
but still pushed into it unlawfully under my own free will. I'm sure there must be something written in the Consumer Rights Act/ Office Of Unfair Trading about this sort of thing.

As mentioned in my other reply, there is little point in me speculating. If you'd like me to give you a definitive answer then can you please send me a private message containing an old support ticket reference or your username?

Thanks,

Just a hypothetical question: if a Plusnet broadband only account holder on a 30 day minimum term changes their phone number/non-Plusnet line rental provider are they required to take a new 12 month contact in order to avoid a cease of broadband charge on the old line and an activation charge on the new one?

As a hypothetical answer
I remember a thread on here where a poster was absolutely lived about a Plusnet screw up which turned out to be because he had changed his phone number and hadn't told them
So the answer is almost certainly no.
However the only reason BT would have insisted on a new phone number when moving to BT Basic is because they were doing a cease and reprovide - why this should be the case I have no idea

In reply to a post by Oldjim:

As a hypothetical answer
I remember a thread on here where a poster was absolutely lived about a Plusnet screw up which turned out to be because he had changed his phone number and hadn't told them
So the answer is almost certainly no.

OK, so a new 12 month BB only contract wouldn't be necessary if it's simply a case of changing phone numbers?

As I understand the previous thread I was alluding to the number was changed because of a problem (I can't remember what it was) and because Plusnet weren't informed the broadband kept on working but when he tried to do something which involved changes at the exchange everything fell apart. So a renumber on its own shouldn't need a recontract.
In fact there have been a number of posts over at the Plusnet forums where the cost of a number change was discussed (a problem with nuisance calls) and other than the charge (relatively small) for doing it there was no question of the broadband needing to be ceased and restarted which was the reason for the recontract I believe

Edited by deleted (Mon 05-Aug-13 19:29:54)