In reply to a post by Oldjim:

As a hypothetical answer
I remember a thread on here where a poster was absolutely lived about a Plusnet screw up which turned out to be because he had changed his phone number and hadn't told them
So the answer is almost certainly no.
However the only reason BT would have insisted on a new phone number when moving to BT Basic is because they were doing a cease and reprovide - why this should be the case I have no idea

I did notify Plusnet during the switch of what was happening with BT by the number change. I needed to know if I was lose my broadband or not. customer service didn't seem to know if i'd be disconnected or not, till eventually they put me through to the guy that knew. can't remember the conversation that well, but I do remember him saying when you get disconnected ring us back.


As for BT I asked if i could keep the number for the Basic account but they wouldn't agree to it . they said I'd be charged at the normal line rental if i was to do that.

I 'll email this Plusnet Rep see if he can look into my account, ( nice of him to offer)..
Thanks to everybody for your help I didn't mean to hog this thread.

One personal note to 4M2 you'd make a great Plusnet Rep ....
keep working at it buddy!! Haha

Do you mean email the rep, or PM him? He asked for a PM.

In reply to a post by RobertoS:

Do you mean email the rep, or PM him? He asked for a PM.

Yep PM ... you know what I mean, don't confuse me,
I'm not use to all this forum talk. lol

Are you sure that since you were looking for the cheapest broadband only deal with Plusnet on a market 1 exchange a 12 month contract was offered as the least expensive option? Or was broadband only on a 30 day minimum term ("no contract") definitely ruled out by Plusnet even though you were prepared to pay a little more for it?

In reply to a post by 4M2:

Are you sure that since you were looking for the cheapest broadband only deal with Plusnet on a market 1 exchange a 12 month contract was offered as the least expensive option? Or was broadband only on a 30 day minimum term ("no contract") definitely ruled out by Plusnet even though you were prepared to pay a little more for it?

I'm confused by your question ... but i'll try and answer it the best as possible. 3 years ago when i signed up to Plusnet . not sure if they offered a telephone service back then, don't quote me on that tho!

I took a no contract offer because yes they were the cheapest combined with madasafish line rental. till Primus came along a few months later for a combined phone & broadband with Plusnet. it was the only cheapest option for me.

all other providers wouldnt offer me a contract or charged extremely expensive £35- £45 because I live in the sticks & BT is the only one controlling the lines. it's slightly different now because last year Talktalk decided to hop on the exchange ( not that me'd join them) also Primus run their equipment off Talktalk (So I'm told) so it opens the playing field a bit now.

So I'm still in (Market 1) which i don't understand ... given that ADSL24 Hasn't given me a price rise when I typed my details in on their website, gives that that option too. I

hope that has answered what you're asking.....

don't worry if it didnt!

Edited by deleted (Mon 05-Aug-13 22:24:56)

Sorry it's the broadband issues that I was really concerned about, i.e. your claim that you were manoeuvred into accepting a 12 month contract rather than a 30 day minimum term "no contract " deal which I assume was your preference - this was possibly an error by Plusnet?

In reply to a post by FurballB:

till Primus came along a few months later for a combined phone & broadband with Plusnet. it was the only cheapest option for me.

How can Primus come along into a combined phone & BB contract with PN? You either have your landline with Primus or with PN but not both.

ADSL24 does not price by market area; only PN does that.

In reply to a post by 4M2:

Sorry it's the broadband issues that I was really concerned about, i.e. your claim that you were manoeuvred into accepting a 12 month contract rather than a 30 day minimum term "no contract " deal which I assume was your preference - this was possibly an error by Plusnet?

I'm with you now thanks..... yep my whole circumstances explained, with no offer of a 30 day minimum contract just a 12 month one which i wasn't willing too agree too.

In reply to a post by XRaySpeX:

In reply to a post by FurballB:

till Primus came along a few months later for a combined phone & broadband with Plusnet. it was the only cheapest option for me.

How can Primus come along into a combined phone & BB contract with PN? You either have your landline with Primus or with PN but not both.

ADSL24 does not price by market area; only PN does that.

Thats what I meant Primus landline combined with Plusnet Broadband ,
sorry for the confusion

Just to clarify:

In reply to a post by FurballB:

just a 12 month one which i wasn't willing too agree too.

You weren't willing but you had no choice but to eventually agree to?

And for that reason you are now being hit with Early Termination Charges?

If that's the case then your issues all stem from back then when you informed PN of your landline change and how PN staff dealt with it.

Therefore, I think PN needs to explain to you now why you were refused to be offered a monthly contract back then.