In reply to a post by XRaySpeX:

Just to clarify:

In reply to a post by FurballB:

just a 12 month one which i wasn't willing too agree too.

You weren't willing but you had no choice but to eventually agree to?

And for that reason you are now being hit with Early Termination Charges?

If that's the case then your issues all stem from back then when you informed PN of your landline change and how PN staff dealt with it.

Therefore, I think PN needs to explain to you now why you were refused to be offered a monthly contract back then.

I wasn't agreeing with it at all. if you read back to my previous post. all is explained what happened during the 2nd telephone call. a monthly contract was denied because of the £75 reconnection charge I assume. Like i said i can't remember what was said during the first phone call. They didn't know if i was gonna be disconnected or not but had to refer me to who knew.

The second phone call is was then placed into the position of accepting the 12 month contract or pay the cease fee. I was never told about migration
if I wish to do so.

If it was the same physical line and just a number change, which you say was a requirement by BT Basic when changing from Primus, then I can not see why a 30 day minimum term "no contract" deal was not offered by Plusnet.

Certainly seems like you did the right thing by informing Plusnet of the number change and as a consequence your account details would have been amended.

As Oldjim alluded to in a earlier post: a phone number is just a reference and only becomes an issue if any changes are made to the broadband service on a particular line.

In reply to a post by 4M2:

If it was the same physical line and just a number change, which you say was a requirement by BT Basic when changing from Primus, then I can not see why a 30 day minimum term "no contract" deal was not offered by Plusnet.

Certainly seems like you did the right thing by informing Plusnet of the number change and as a consequence your account details would have been amended.

As Oldjim alluded to in a earlier post: a phone number is just a reference and only becomes an issue if any changes are made to the broadband service on a particular line.

Thanks for all your concerns but as me said earlier , I'm now in talks with Plusnet through the PM to resolve the issue, I'm not getting involved in this conversation
anymore. you've been a great help I don't want any part of it that
might affect the outcome of my broadband.

Edited by deleted (Tue 06-Aug-13 00:40:22)

In reply to a post by FurballB:

I wasn't agreeing with it at all. if you read back to my previous post. all is explained

I've tried to follow your posts but I'm not entirely clear. As far as I can tell from them the following appears to hold true:

• You believe that you are part-way thro' a 12 month contract with PN. That is the whole point of all your posts and your concerns about leaving PN.
• If you leave (via migration) PN early before the 12 months is up, you will be liable to Early Termination Charges of about £4.75 pm, because your Essentials package is not affected by the prices rises that are the subject of this thread and therefore carry no 'get out of jail free' card with them like the Value and Extra packages do.
• If you migrate to ADSL24 you will not incur the cease charges from PN that you originally feared not any activation charges from ADSL24.

I can only infer from that that you did once agree to the 12 month contract.

Now it may just be a matter of wording but when you say you were put in the position of accepting it, that is the same as agreeing to it, albeit unwillingly.

In reply to a post by 4M2:

If it was the same physical line and just a number change, which you say was a requirement by BT Basic when changing from Primus, then I can not see why a 30 day minimum term "no contract" deal was not offered by Plusnet.

FurrballB requested BT to take his line from Primus and put him on BT Basic.

It seems that necessitated a new number, and that generated a broadband cease. FurballB, entirely reasonably, was not aware that would happen.

FB was therefore liable to pay the broadband termination charge. It would then be up to FB to recover that from BT, whose fault it appears to have been.

The PlusNet person on the phone seems to have been explaining that if FB took a new 12-month contract, the cease fee would be waived, but would not be waived for a plain monthly commitment. Similarly if FB chose not to have broadband with PN at all, because of the 12-month requirement, the cease fee would be charged.

The recent case was different in that a number change did not cause a broadband cease. The trouble arose later. I forget the detail, but IIRC it was to do with when the customer left and the phone number was not as held on PlusNet's records for the broadband. I remember working out why the cease happened on that occasion, but like this thread that one go very confused by a multitude of posts all making different assumptions and drawing different conclusions.

So it seems that the broadband cease on FB's line, when he changed from Primus to BT Basic, was the cause of his problems. Only by agreeing to a new 12 month contract could the cease fee be waived. Indeed FB did say that a cease fee was not mentioned by PN when they were explaining the conditions for taking a new 12 months contract, probably he was only informed about the potential for early termination fees.

What I also find intriguing is that PN also didn't charge an activation fee (£25?) for BB only with a 12 month contract on the new BT Basic line...

In reply to a post by 4M2:

So it seems that the broadband cease on FB's line, when he changed from Primus to BT

Which I told them before hand the number was going to change ( They told me to ring back after the number had change when it got disconnected, for reconnection )

In reply to a post by 4M2:

The trouble arose later. I forget the detail, but IIRC it was to do with when the customer left and the phone number was not as held on PlusNet's records

BT didn't Know Furballs new number not even a few days before he became disconnected from a Primus Landline , Even though Plusnet knew he was going to become disconnected on the 19th April 2013

In reply to a post by 4M2:

Furball argued the fact he didn't want a 12 month contract just to be reconnected because of his circumstances. Furball asked to leave & a £25 cease placed upon him. which wasn't affordable for him either at the time.

Furball kept saying to the lady he didnt want the 12 month contract because of the risk!
The lady on the phone kept him hanging on the phone in silents to either take the 12 month contract or pay the cease charge. Furball kept saying NO! he doesnt want to enter that contract!

The Lady on the phone wasn't backing down . so Furball said to her, he'd only enter the contract at a reduce price or without a contract.... which the lady from Plusnet replied....no we can't do that!

The Lady from Plusnet then started getting annoyed with Furball & said Look!! if you can't fulfill the contract you'll only have to pay the £4.75 each month for the rest of the remaining contract!( No mention of a cease charge)

Furball was still arguing the case & still she wouldn't agree to lighter terms & conditions . leaving with Furball only one option left to unwillingly accept the 12 month contract, Just so he could have his broadband switched on and a end to the conversation.

Also I want out of this contract because I never willingly agreed to it . There Oct new £30 cease charge would apply to me if i was to cease my broadband from Oct if my circumstances change for the worse, leaving me to pay the rest of the remaining contract too,

A Migration to ADSL24 would only put me in a 1 month contract ( which is Ideal ) and a Cease charge by them if i was to exit. (which isn't as bad if i had to exit early with Plusnet)

Hope that's clear to everybody now.

Ps... still no reply yet from the Plusnet rep

In reply to a post by FurballB:

...I told them before hand the number was going to change ( They told me to ring back after the number had change when it got disconnected, for reconnection )

The trouble arose later. I forget the detail, but IIRC it was to do with when the customer left and the phone number was not as held on PlusNet's records

They thought you had left and didn't have a phone number on their records?

OK, I've had a bit more time.

Oldjim hit on what I believe has caused all the problems for FurballB, in this post.

Instead of just taking over the landline rental from Primus, they seem to have done it by a Cease and Reprovide. That would cause a broadband cease, end of.

My guess would be that is an easier process for BT Retail than taking it over the normal way, and was chosen as FB did not have BT Broadband, and a huge number of BT staff still seem not to know there is any other broadband in the UK. Certainly in February 2012 my discussions with them about migrating my IDNet fibre connection to Infinity led to me being treated in a very condescending manner, as it ws clear I was mistaken about being on fibre unless I was on VM Cable.

Yes it certainly does look that way and PN simply ceased broadband on the Primus line since it was no longer active. And FB would probably have been unaware of the BT Retail Cease and Reprovide process until it caused problems when FB informed PN of the number change.

One must have sympathy with FB because the number change does seem to have caused unnecessary issues.