And now on a re-read of earlier posts I'm very unsure of what I have said on the issue.

What I am right about is that only one of the PN reps can find out what happened.

In reply to a post by 4M2:

Yes it certainly does look that way and PN simply ceased broadband on the Primus line since it was no longer active. And FB would probably have been unaware of the BT Retail Cease and Reprovide process until it caused problems when FB informed PN of the number change.

Don't confuse it anymore , Plusnet was aware my number was going to change before it happened.

Also if the line was already ceased why would they charge me for another cease,
It a confusing issue prob only something the Plusnet rep can answer.

Edited by deleted (Tue 06-Aug-13 23:55:32)

"...I was put under pressure by the lady that was dealing with me. Home movers department or something like that..." FurballB Mon 05-Aug-13 13:58:19

That's what caught my attention.

Don't know if this is relevant: "With Plusnet you get one free house move per contracted period on the condition that you stay with us for another twelve months." - http://community.plus.net/blog/2012/05/25/moving-hou... ?

In reply to a post by 4M2:

"...I was put under pressure by the lady that was dealing with me. Home movers department or something like that..." FurballB Mon 05-Aug-13 13:58:19

That's what caught my attention.

Don't know if this is relevant: "With Plusnet you get one free house move per contracted period on the condition that you stay with us for another twelve months." - http://community.plus.net/blog/2012/05/25/moving-hou... ?

I didn't move house tho! ha! ....

what you trying to say? lol

Everything would of been written down on my notes , so she'd of known.
If i don't here anything from the rep tomorrow I'm gonna ring them and request
that Mac key coz time is running out.

Edited by deleted (Wed 07-Aug-13 00:20:46)

Did you say that it was a lady in the Home Move dept. who suggested you take a 12 month contract in order to avoid a broadband cease fee? If so perhaps she was dealing with a situation where BT retail had done a cease and reprovide on your phone line, although obviously not a home move as such.

In reply to a post by FurballB:

Also if the line was already ceased why would they charge me for another cease,
It a confusing issue prob only something the Plusnet rep can answer.

Ah .

There is a difference between the number on a line being changed, which you expected, and the "cease" of phone service on the line immediately followed by a new provision of a telephone service on the line.

No-one here knows why you had to have a number change to get BT Basic. But the possibility we were discussing was that instead of just changing the number, BT ceased the service and then did a new provision.

A simple number change we think should not have been an issue, but it is possible it does count as a house move, for the simple reason that it could be the only way to process it.

However if BT ceased and reprovided the phone service, then that automatically causes a broadband cease in Openreach systems. Openreach charge any ISP (in this case PlusNet) for a broadband cease.

However as I said in my previous post, I'm not sure there was a cease and reprovide. But PlusNet reps can certainly find out.

In reply to a post by 4M2:

Did you say that it was a lady in the Home Move dept. who suggested you take a 12 month contract in order to avoid a broadband cease fee? If so perhaps she was dealing with a situation where BT retail had done a cease and reprovide on your phone line, although obviously not a home move as such.

I honestly can't remember , But what I do know is that it's all BT's fault for making me change the number. why they just couldn't do a simple migration from Primus
I do not know.

The question you really need to ask is why BT couldn't put me on a BT Basic package through migration.
Maybe we can get BT join this thread too, like we have with Plusnet

Phone lines don't have "migration". Only broadband does. Non-LLU phone lines are just switched between providers, like electricity and gas.

In reply to a post by RobertoS:

In reply to a post by FurballB:

Also if the line was already ceased why would they charge me for another cease,
It a confusing issue prob only something the Plusnet rep can answer.

Ah .

There is a difference between the number on a line being changed, which you expected, and the "cease" of phone service on the line immediately followed by a new provision of a telephone service on the line.

I think you've hit the nail on the head with that Rob! .... So the Lady from Plusnet mislead me into thinking Plusnet was still sort of connected. so her asking me for a cease charge of £25 to my connection was a complete lie.
so was the deception into agreeing for another 12 month contract was the only way out without penalties.


Which in theory I could of just left Plusnet broadband a freely to join any other provider if i wish to make that choice,
if i knew?

Please tell me if i'm wrong though coz i don't want a battering over it. lol

Edited by deleted (Wed 07-Aug-13 01:31:29)

In reply to a post by FurballB:

The question you really need to ask is why BT couldn't put me on a BT Basic package through migration.
Maybe we can get BT join this thread too, like we have with Plusnet

A direct switch from Primus to BT Basic may not be possible, so perhaps rather than put you on a standard BT line rental package first, BT retail changed your number maybe also using a cease and reprovide process.

Best wait a see what PN have say about the circumstances of the phone number change and how it affected your broadband account

Edited by 4M2 (Wed 07-Aug-13 01:10:25)