In reply to a post by 4M2:

In reply to a post by FurballB:

The question you really need to ask is why BT couldn't put me on a BT Basic package through migration.
Maybe we can get BT join this thread too, like we have with Plusnet

A direct switch from Primus to BT Basic may not be possible, so perhaps rather than put you on a standard BT line rental package first, BT retail changed your number maybe also using a cease and reprovide process.

Best wait a see what PN have say about the circumstances of the phone number change and how it affected your broadband account

Don't think it was possible with a BT Basic package this is what i was trying to say all along.
like you say they wouldnt change my number for no reason.

Edited by deleted (Wed 07-Aug-13 01:35:58)

You'll have to read the terms and conditions of BT Basic but it is quite likely that a direct switch from Primus is not possible. The reason for the number change still remains speculative but as I said it could be that BT gave you a new number in order that the switch from Primus to BT Basic could be accomplished without you having to take a standard BT line rental package first.

In reply to a post by 4M2:

You'll have to read the terms and conditions of BT Basic but it is quite likely that a direct switch from Primus is not possible. The reason for the number change still remains speculative but as I said it could be that BT gave you a new number in order that the switch from Primus to BT Basic could be accomplished without you having to take a standard BT line rental package first.

I remember this from what they said to me... BT couldn't just switch me from Primus
They had to do a cease and a reprovide, which still leaves one question open. why was I asked for a cease charge of £25 by Plusnet if i was to leave, if i've been officially disconnected and free to join any provider I choose.....

Like i say again if I knew

Edited by deleted (Wed 07-Aug-13 02:01:59)

In reply to a post by FurballB:

I didn't move house tho! ha! ....

A change of landline at the same address as seems happened to you, via a cease & reprovide, should count as a house move, which is also effectively a cease & reprovide. The ISP still has to do exactly the same work whether it's 1 house or 2. You gave PN notice as would be required by a house move. That's why a lady in the Home Move Dept. was dealing with you.

Had you just changed numbers simply w/out the cease and reprovide, as peeps do to escape from persistant nuisance callers, it would not have affected your BB one iota as long as you informed PN of the change. The BB would be hosted on the same line w/out interruption.

EDIT: I now see why the lady in the Home Move Dept. insisted you take out a new 12-month contract to save the cease fee. You do get 1 free house move per contract but subject to:

In reference to www.plus.net/support/customer_service/moving_guide.shtml:

You'll be charged £65 if you choose to leave within 12 months of moving.

Edited by XRaySpeX (Wed 07-Aug-13 03:21:16)

I was wrong; missed the small print:

In reference to www.plus.net/support/customer_service/moving_guide.shtml:

You'll be charged £65 if you choose to leave within 12 months of moving.

Edited by XRaySpeX (Wed 07-Aug-13 03:15:39)

FB has now confirmed that it was a cease and reprovide done by BT Retail, possibly PN handled the change of number in the same way as they would a home move (perhaps a lady in the home move dept. handled this,) if that is the situation and FB was to leave PN within 12 months FB would be clobbered for £65 plus any early termination fees on the 12 month contract? And even a cease of broadband charge if personal circumstances change?

Yes, that's my reading of it.

EDIT: Except she didn't need to actually make a new 12 m contract; just alert FB to the £65 charge if he leaves within a year. In which case there wouldn't be any other Early Termination fees cuz he's already so-called 'out-of-contract'.

Edited by XRaySpeX (Wed 07-Aug-13 03:55:24)

Until this is sorted migrating now would be very unwise I fear...early termination fees might be bearable but £65 on top of that...

Don't believe PN can have their cake and eat it. It's either:

• No new contract and £65 if you leave within year of moving, or
• New 12 m contract and early Term Fees if you leave within the year.

The ramifications of PN's house move policy are slowly dawning on me and, accordingly, I think I can see what happened when you informed PN of your impending change of phone no. due to moving your line to BT Basic.

At that time there were just 4 alternative things you could do in accordance with PN's T&Cs:

1. Migrate to another ISP via MAC. As the MAC would be tagged to your old no. you would need to complete the whole migration before your no. changed and then have the hassle of a 'house move' with the new ISP. This was impracticable in the time left. You really needed to plan the migration well before you switched to BT Basic. So that's out!
2. Cease PN BB entirely. This would incur a cease fee from the old no. This is what the lady from Home Move Dept. told you you would have to do if you don't ....
3. Take a new 12 month contract for BB on the new no. If you did this and left early you would incur Early Term Fees of at most 12 x £4.25 = £51.
4. Just do a house move under your existing 'out-of-minimum-term' contract. However if you left within 1 year you would have pay a 'leaving-house-move-early' fee of £65. As this is more than taking a new contract she did not bother mentioning this.

So, alto' you may have found her inflexible, I think the lady from Home Move Dept. acted entirely correctly. She's not a saleswoman and was only doing her job of arranging house moves and quoting PN's list prices for any fees involved. She probably did not have the authority to offer concessions. She was the wrong person to ask for them. Hence her long pauses when she was asked and didn't know what to say. Maybe she should have passed you to a 'financial hardship' dept. but I doubt ISPs have them for such small annual bills unlike energy companies.