In reply to a post by RobertoS:

Unfortunately, there is a big difference between a change of line number that you told them about, and a cease of the line and broadband that happened.

Wrong! ...Plusnet was aware the line would become disconnected thats why they told me to phone back when it happened. It may of not been said in the words of a cease and reprovide but they understood what was happening. a few days later confirmed it to say sorry you're leaving us, which I thought Primus would of got the same message,

That's why I left it till a few days before phoning Primus to confirm everything was ok with the move with BT . considering I don't know all terms with line rental & broadband I think I've done pretty well in handling a situation
that's well out of my zone.

Lay that sort of thing on your average consumer I'd don't think they'd pursue in dealing with the issues with preparation the way I did.
It's a complex subject not many know the answers too including Bob who thought I wouldn't be charged a cease fee later to discover that me would ( No disrespect to Bob btw)

Isn't this thread suppose to be about the Plusnet price rises & cease charges,
not BT retail & Primus can't we get back to that subject. I think we've covered just about everything here, It's time to move on.

Edited by deleted (Sat 10-Aug-13 10:44:43)

I don't know if it was the problem in this case, but when I investigated the low prices of Primus, I discovered they were resold TT. If I remember correctly, it is sometimes not possible to take your number with you when you switch, though I am not sure if that only applies to LLU.

Great! I have not been on here for months had my other issues sorted and come back to find PN, want to charge an extra £1.50.

PN can you not see how stupid this is and unfair? You should not be penalising customers just because they don't have a phone service with you. I have BT line rental saver and one of the reason I did not take your phone service, was because I can not use override providers.

If you had an ounce of decency, you would only add the extra charge once existing customer�s contracts are up. You would be within you right to do so then.

Seems you like to tell lies as well. Found this on your forum.

Hi all,

As some of you have noticed we've made changes to the pricing of our broadband only products. Even though nine in ten customers take both broadband and phone, we still feel it is important to offer customers both choice and flexibility. We're one of the few ISPs who still offer broadband only and the changes we've made mean we stay very competitively priced whilst continuing to maintain high levels of service and product quality.

The main change is that any new customer signing up for broadband only will have an additional £2.50/month compared to those who take both broadband and phone from us. This does not affect existing customers unless they wish to switch onto a newer product.
Thanks

Chris Parr

Take note of bold. So you lied then PN? http://community.plus.net/forum/index.php/topic,1159...

Can you imagine if BT said, they were going to charge customers and extra £1.50 because they don't have broadband with BT. There would be an outcry and complaints into ofcom left right and centre.


Or how about, sainsburys charges you extra £1.50 because you don't buy their bread with your shopping, as you buy tescos bread. See how stupid it is what you have done or doing. Shame on PN for screwing their customers over.

Edited by deleted (Sat 10-Aug-13 20:44:02)

Hang on there, I have BT line rental with BT and broadband with plusnet for ADSL2+ unlimited at £9.99 per month, are you saying that I will be charged at £2.50 extra from October because I don't have line rental with Plusnet? That's sound bullying wording!

According to this annoucment here, you will have to pay an extra 1.50 the same as me http://community.plus.net/forum/index.php/topic,1170...

It as I said above, it's because we don't have line rental with PN.

In reply to a post by superspeed:

According to this annoucment here, you will have to pay an extra 1.50 the same as me http://community.plus.net/forum/index.php/topic,1170...

It as I said above, it's because we don't have line rental with PN.

Well in this case, I will be leaving Plusnet as it disgraceful and cheeky to charged customer who are not line rental with Plusnet. Will complaints to Ofcom.

Plusnet try to be clever smart to force u to stay with plusnet for 18 months contract if u take the phone service over to Plusnet.

Edited by adslmax (Sat 10-Aug-13 20:19:16)

In reply to a post by RobertoS:

We're probably both a bit stressed at the moment. Hatchet buried .

Basically FurballB is in a 12-month term because of a BT Retail cockup when they took over his phone line from Primus. That that can screw up Plusnet broadband is craziness in Openreach's systems.

FurballB isn't affected by the PN price rises, but was hoping to get out of the contract because of the other contract changes, as might need to terminate it early anyway. A move to a monthly contract elsewhere would have been stress-relieving.

A suitable deal with PlusNet seems to have been sorted out by Bob Pullen.

Now we know, glad that is sorted.

In reply to a post by adslmax:

The offer is withdrawal because they told me it will remain the same price for unlimited ADSL2+ broadband only stay at £9.99

You changed Isps again? you chance ISps more time than you change your socks

I bet you gone to almost every single one in the country by now.

I will leave if they charged me £12.49 but I staying if they keep my £9.99 continue. Why should I paying £2.50 extra because my line rental isn't with Plusnet?

In reply to a post by adslmax:

Hang on there, I have BT line rental with BT and broadband with plusnet for ADSL2+ unlimited at £9.99 per month, are you saying that I will be charged at £2.50 extra from October because I don't have line rental with Plusnet? That's sound bullying wording!

That is the way it goes, but at least they do give you the choice, which is more than Bt, Talk Talk, sky and others do.