In reply to a post by bpullen:

In reply to a post by jonl60:

But all customers can get that deal,even new ones, so I am not valued any more than Joe Soap.

Existing customers are not offered that deal if following the normal upgrade journey.

Regards,

So does that mean jonl60 is even less valued than he thought he was when comparing himself to Joe Soap?

What do you mean "Existing customers ....". I am an existing customer and was offered that deal. I seriously believe that Plusnet is no longer a cohesive organisation. No wonder it screws things up.

Can you direct me to getting a MAC code then please?

In reply to a post by jonl60:

What do you mean "Existing customers ....". I am an existing customer and was offered that deal. I seriously believe that Plusnet is no longer a cohesive organisation. No wonder it screws things up.

I mean:

In reply to a post by bpullen:

Existing customers are not offered that deal *if following the normal upgrade journey*.

You said:

In reply to a post by jonl60:

But all customers can get that deal,even new ones...

All customers *cannot* get the deal you were offered. As an existing customer upgrading via our website, I would *not* be offered a promotional discount on the product I choose to move to. It would be at full price.

Does that make more sense?

Best regards,

This is not a reply to Bob but saves annoying anyone else

Virgin Media is increasing Broadband only subscriptions by £2.50 a month from 1st October.

http://www.ispreview.co.uk/index.php/2013/08/virgin-...

In reply to a post by hk11:

Can you direct me to getting a MAC code then please?

You'll need to give us a call (or write to us).

Regards,

In reply to a post by bpullen:

[You'll need to [url=http://www.plus.net/support/customer_service/using/grass_is_greener.shtml?source=keymatch]give us a call

Just phoned you and was told this was not possible; I'd need to raise a ticket

Why can't you give loyal current customers the same deal you give new customers?

Eh? Plusnet has said many times that you can't get a MAC by raising a ticket - is this a change of policy or has someone misunderstood?

I rang them a week ago for a MAC number, as directed by their FAQ.
Number was 0800-432-0200
They then raised a ticket for me and I received my MAC number by email.

That's what I thought, but you can't raise the ticket yourself - or at least you couldn't.