In reply to a post by pcoventry76:

you're a Plusnet Essentials or Plusnet Unlimited customer without a contract

Oxymoron.

And the person at Plusnet who thinks "contract" and "minimum term" are synonymous is a moron.

Cessation charges don't apply if:

You use a MAC key to switch to another provider (this is called a migration)
you're a Plusnet Essentials or Plusnet Unlimited customer without a contract

Where's that from?

In reply to a post by chrisparr:

Cessation charges don't apply if:

You use a MAC key to switch to another provider (this is called a migration)
you're a Plusnet Essentials or Plusnet Unlimited customer without a contract

Where's that from?

Maybe this is it ?

4. When do cessation charges apply?

In reply to a post by Apprentice:

In reply to a post by chrisparr:

Cessation charges don't apply if:

You use a MAC key to switch to another provider (this is called a migration)
you're a Plusnet Essentials or Plusnet Unlimited customer without a contract

Where's that from?

Maybe this is it ?

4. When do cessation charges apply?

Yes I noticed that some time ago and thought it was perhaps relating to anyone going for a 30 day minimum term deal ("without a contract") would have paid activation fees and may be except from a cessation charge?

Thanks, I'll get that checked as it doesn't seem correct to me.

Checked it and it's correct. If someone pays for the non-contract variant then the cessation fee doesn't apply.

Edited by chrisparr (Thu 05-Sep-13 09:01:30)

In reply to a post by chrisparr:

Thanks, I'll get that checked as it doesn't seem correct to me.

Checked it and it's correct. If someone pays for the non-contract variant then the cessation fee doesn't apply.

Yeah, sorry about that folks, I failed to consider this exception. It applies to those who are paying an extra £2.50 each month for the privilege of a 30 day contract.

Worth noting that it /doesn't/ apply where you sign up to a 12 month contract and enter month 13 onwards (if that makes sense?).

Regards,

You really should make it more obvious to anyone interested in the 30 day contract variant that they don't have to worry about this charge - it's a good selling point!

In reply to a post by chrisparr:

for the non-contract variant.

There's no such thing! As long as you are supplying a service a contract exists. You really mean the 30-day contract variant.

In reply to a post by XRaySpeX:

There's no such thing! As long as you are supplying a service a contract exists. You really mean the 30-day contract variant.

They're loving this ridiculous "no contract" thing now.

In reference to www.plus.net/home-broadband/:

Plusnet Essentials

With a contract: If you live in a low cost area it costs £8.49 a month, if you live outside one of these areas it costs £15.49 a month
With no contract: If you live in a low cost area it costs £10.99 a month, if you live outside one of these areas it costs £17.99 a month

Plusnet Unlimited:

With a contract: If you live in a low cost area it costs £12.49 a month, if you live outside one of these areas it costs £19.49 a month
With no contract: If you live in a low cost area it costs £14.99 a month, if you live outside one of these areas it costs £21.99 a month

Thanks for the heads up - don't remember seeing anything via e-mail. Not pleased at this 'surcharge' for not using Plus.Net for line rental.

I pay 5.99/month to Primus so will have to pay the extra. I suppose I should be grateful though, that I had not yet ordered 50,000 leaflets promoting Plus.Net and might not bother now.