In reply to a post by kasg:

In reply to a post by 4M2:

Makes one wonder what level of support was/is actually manning the phones 24/7.

Yes, but if he was able to deal with both issues and you did not have to wait an excessive time then it seems that the level of support being provided was entirely appropriate.

I can not exactly recall what my enquiries were about but I'm certain that the guy was very helpful, I think he may have even uncapped my ADSL MAX upload speed and given me MAX Premium for free because I was having problems uploading files larger than 50MB - non-resume uploads were stalling and timing out for some reason but 832Kbps seemed to cure the problem

In reply to a post by RobertoS:

As for the phone line itself, mine went down recently. BT CS is available 24/7.

My aunt has an ongoing line fault (very bad intermittent noise on voice) and on three separate occasions I called BT Retail line faults on her behalf, twice on Saturday afternoons and once during a weekday afternoon and each time I had to wait 30 minutes to speak to a human being. Also she was promised call backs from support which never happened and they even agreed to call me on my number about her problem, that did happen either!

BT support may be available 24/7 but, if my recent experience is anything to go by, it's absolutely useless

In reply to a post by professor973:

Anyway, I don't know about you, but scrolling the length of this thread is really getting on my wick!

Then stop doing it. I honestly don't know why you care, you have made your opinion of Plusnet very clear over a long period of time. Why not let it go?

I am as entitled to my opinion as the next and it would not be the first time a silly long thread past its sell by date was put to bed.

Don't bother phoning BT on voice faults. They have an excellent online Fault Reporting System that keeps you up-to-date with the status of the fault.

Yes you are but

a) You are prolonging this thread just as much as anyone else.
b) Most people don't go round randomly posting stuff on fora dedicated to ISPs for no other reason than that they don't like them.

In reply to a post by kasg:

In reply to a post by professor973:

Anyway, I don't know about you, but scrolling the length of this thread is really getting on my wick!

Then stop doing it. Why not let it go?

He's got his 'S' and 'C' keys mixed up with his 'T' key.

In reply to a post by XRaySpeX:

Don't bother phoning BT on voice faults. They have an excellent online Fault Reporting System that keeps you up-to-date with the status of the fault.

Except you can't turn on call divert through it, a free service when you call them. So I had to do it both ways.

Then they screwed it up when the fault was fixed and I've been far too busy to get back to them. I currently pay for call divert, and haven't got it - just when I need it most!

Nor do I. You will see my posts are either Enta, PN or PO, ALL ISPs I have been with recently and have experience of - mostly bad where PO and PN are concerned. My posts are based on that experience and nothing else, apart from the odd Anorak that gets under my skin. Now they do prolong the thread!

In reply to a post by XRaySpeX:

Don't bother phoning BT on voice faults. They have an excellent online Fault Reporting System that keeps you up-to-date with the status of the fault.

Problem was my aunt doesn't have any internet access over her phone line - guess I could access her account from my pc/internet connection with her approval?

However their remote line tests indicated no problems even though there was crackling on the line whilst I was speaking to support which they could hear also! BTW. I tried various corded phones in the test socket and still got the intermittent noise