In reply to a post by RobertoS:

Except you can't turn on call divert through it, a free service when you call them.

I reported online my daughter's complete line down. I choose to let it answer incoming calls by a recorded msg saying line was down, being fixed soon.

But I am sure it also offered me call divert on incomings, but I didn't want to deal with them.

EDIT: I just remembered. More recently I reported online my own main line down and this time chose call divert to my 2nd line.

Edited by XRaySpeX (Tue 10-Sep-13 23:19:01)

Classic!

... and 100% accurate!

Plusnet customer service told me that my signed 12 months contract back to December 2012 with Unlimited £9.99 a month will rise to £12.49 in October. I had arguement over the phone and the manager agree with this ticket below:

Hannah Barnard - CSC Analyst
2:18pm, Thursday 5 Sep 2013
[internal]
Once off hold add £2.50 discount until december.

Kind regards,

Hannah Barnard

They also saying if I move my BT line rental over to Plusnet I would pay broadband £6.99 a month instead of £12.49 but it make no difference because line rental will add on £14.50 plus £6.99 mean total to pay £21.49 that's is £9 worse off. I was suppose to put cease to cancel my broadband but I changed me mind and continue until December.

Edited by adslmax (Wed 11-Sep-13 12:51:53)

You've forgotten that the £14.50 PlusNet line rental would replace your BT line rental - which I expect is more than £14.50.

In reply to a post by RobertoS:

You've forgotten that the £14.50 PlusNet line rental would replace your BT line rental - which I expect is more than £14.50.

No, I don't pay line rental at all. Cos I already pay one off line rental saver in advance last April 2013 for next 12 months. If I move my line rental over to Plusnet, I will automatically lose my line rental saver as it non-refundable.

Edited by adslmax (Wed 11-Sep-13 12:56:39)

Possibly a daft question, but if a new customer was to place an order to join Plusnet before October (specifically for the Unlimited Fibre broadband product), then this price rise would not affect them, right?

Also, is there any guarantee that the price would remain the same for the 18 month minimum contract period (in this case £22.49 a month)?

Thanks for any answers.

In reply to a post by adslmax:

Plusnet customer service told me that my signed 12 months contract back to December 2012 with Unlimited £9.99 a month will rise to £12.49 in October.

Your price for Unlimited should remain at £9.99 per month even after your 12 month contracted period expires, and even without moving your phoneline to PlusNet.

At least that was said by PN when the product was introduced, and what has been said since.

I'm also on Unlimited at £9.99 pm (12 months contracted - no PN phone) and my recent email about the price increases confirms that I will see no increase for my Broadband due to the Oct 1st price increases.

AFAIK, the only reason for your price going from £9.99 to £12.49 would be if you changed your product - did you cancel then re-contract maybe?

Sorry but I'm really confused now, I'd already confirmed earlier in this very thread how the changes would affect you (they won't).

http://forums.thinkbroadband.com/plusnet/t/4258274-p...

In reply to a post by chrisparr:

Sorry but I'm really confused now, I'd already confirmed earlier in this very thread how the changes would affect you (they won't).

http://forums.thinkbroadband.com/plusnet/t/4258274-p...

But, plusnet manager had say it WILL AFFECT my price rise if I don't bring bring phone over to plusnet even thought I did sign up unlimited broadband last December 2012 (contracted) at £9.99

It really annoying they tell one story to different story it will rise the price to £12.49 and other say it won't affected.

WHAT THE HELL PLUSNET playing at? My ticket say after December it will revert to £12.49.

In reply to a post by binary:

Possibly a daft question, but if a new customer was to place an order to join Plusnet before October (specifically for the Unlimited Fibre broadband product), then this price rise would not affect them, right?

Correct AFAIK.

In reply to a post by binary:

Also, is there any guarantee that the price would remain the same for the 18 month minimum contract period (in this case £22.49 a month)?

No, it is not a "fixed price" contract.