Can you give me the ticket ID where it says that? I've been over your account, including the email we sent you about the price rises (again confirming that no changes are happening to your price) and there's no mention of the £12.49 price.

As your price is *not* increasing in October, there will be no change to your price.

In reply to a post by binary:

Possibly a daft question, but if a new customer was to place an order to join Plusnet before October (specifically for the Unlimited Fibre broadband product), then this price rise would not affect them, right?

You'd pay an extra £2.50 per month unless the phone line was taken with us.

Regards,

In reply to a post by kasg:

In reply to a post by binary:

Also, is there any guarantee that the price would remain the same for the 18 month minimum contract period (in this case £22.49 a month)?

No, it is not a "fixed price" contract.

Would a user be free to leave without penalty if the price did increase within the 18 months?

In reply to a post by 4M2:

Would a user be free to leave without penalty if the price did increase within the 18 months?

That's what happened this time round, so I expect so.

In reply to a post by bpullen:

You'd pay an extra £2.50 per month unless the phone line was taken with us.

Yes, but that's already factored in to the currently advertised prices, so it wouldn't actually go up in October.

Edited by kasg (Wed 11-Sep-13 14:50:38)

In reply to a post by kasg:

In reply to a post by 4M2:

Would a user be free to leave without penalty if the price did increase within the 18 months?

That's what happened this time round, so I expect so.

That's not too bad since users will only be covering the cost of £50 for activation (or £25 for existing customers) taking fibre broadband only.

Edit: guess the hardware would have to be returned though?

Edited by 4M2 (Wed 11-Sep-13 15:12:49)

In reply to a post by kasg:

In reply to a post by bpullen:

You'd pay an extra £2.50 per month unless the phone line was taken with us.

Yes, but that's already factored in to the currently advertised prices, so it wouldn't actually go up in October.

Thanks - Bob's answer above was a bit misleading (not intentionally of course).

In reply to a post by 4M2:

In reply to a post by kasg:

In reply to a post by 4M2:

Would a user be free to leave without penalty if the price did increase within the 18 months?

That's what happened this time round, so I expect so.

That's not too bad since users will only be covering the cost of £50 for activation (or £25 for existing customers) taking fibre broadband only.

Would they also have to pay the cessation fee if they weren't migrating to another DSL-based service on the line I wonder?

In reply to a post by kasg:

In reply to a post by binary:

Possibly a daft question, but if a new customer was to place an order to join Plusnet before October (specifically for the Unlimited Fibre broadband product), then this price rise would not affect them, right?

Correct AFAIK.

In reply to a post by binary:

Also, is there any guarantee that the price would remain the same for the 18 month minimum contract period (in this case £22.49 a month)?

No, it is not a "fixed price" contract.

Thanks for your answers Kevin.

AIUI the 582n router has to be paid for if you leave within the first 12 months of the 18. I don't think they are interested in returns.