In reply to a post by kasg:

In reply to a post by bpullen:

You'd pay an extra £2.50 per month unless the phone line was taken with us.

Yes, but that's already factored in to the currently advertised prices, so it wouldn't actually go up in October.

This much is true.

In reply to a post by binary:

Would they also have to pay the cessation fee if they weren't migrating to another DSL-based service on the line I wonder?

Probably yes: they would they have to pay £25 because they were in an 18 month contract - cessation of BB charges on a line don't apply to users on a 30 day minimum term ("no contract") deal, apparently PN cover that cost which is charged by Openreach.

In reply to a post by chrisparr:

Can you give me the ticket ID where it says that? I've been over your account, including the email we sent you about the price rises (again confirming that no changes are happening to your price) and there's no mention of the £12.49 price.

As your price is *not* increasing in October, there will be no change to your price.

The ticket ID number is #74125944 and #73282370 and email terms here: #168528205

Edited by adslmax (Wed 11-Sep-13 16:20:07)

#168528205

Is the copy of the email we sent about the changes and that you won't be affected.

73282370

Is a confirmation that explicitly states that your price is not changing and will stay at £9.99.

74125944

Is the ticket where you've agreed a discount with us based on the incorrect assumption that your price is increasing.


I'm really not sure how we could have been clearer for you, we've confirmed in this thread that no changes are happening to you, via email, on tickets too. However yes, the latest person you spoke to got confused and thought your price was increasing (it's not).

In reply to a post by chrisparr:

#168528205

Is the copy of the email we sent about the changes and that you won't be affected. YES

73282370

Is a confirmation that explicitly states that your price is not changing and will stay at £9.99. YES

74125944

Is the ticket where you've agreed a discount with us based on the incorrect assumption that your price is increasing. The manager say it will increase to 12.49 after December 2013 on the phone.


I'm really not sure how we could have been clearer for you, we've confirmed in this thread that no changes are happening to you, via email, on tickets too. However yes, the latest person you spoke to got confused and thought your price was increasing (it's not).

I am confused too. I spoken to support and they say my price will increase to 12.49 after December, other say after October, other say no, it stay at 9.99. Really stuck in the middle of confusing as the manager told me on the phone that I wil have to bring phone over to plusnet to avoid price increase, instead they put £9.99 until DEcember 2013 before it revert back to £12.49 after that.

Chris can you please sort this mess with account department to ensure I staying at £9.99 because I am the one signed contracted last December 2012 with Plusnet Unlimited Broadband at £9.99 a month and I had that emal sent to me of the change in october 2013 too.

Edited by adslmax (Wed 11-Sep-13 16:40:17)

It is *not* changing and will stay at £9.99. If we were to change it in the future we would email you again and tell you. For now however, there is no change for you.

Plusnet changed their pricing for new contracts in June, since then anyone not taking the phone already pays an extra £2.50. This applies to both existing customers upgrading to Essentials or Unlimited as well as new users.

Edited by jelv (Wed 11-Sep-13 17:14:55)

Chris, I'm not sure how many times you are going to have to repeat the same thing so perhaps I could recommend a tattooist to you so that you can get "your price is not changing" tattooed in reverse on his forehead so he sees it every time he looks in the mirror!

In reply to a post by jelv:

Plusnet changed their pricing for new contracts in June, since then anyone not taking the phone already pays an extra £2.50. This applies to both existing customers upgrading to Essentials or Unlimited as well as new users.

Looks like I missed the boat on getting a standalone broadband service without a surcharge for not taking the phone service as well.

Shame Plusnet's phone service doesn't offer an outgoing call barring facility, otherwise I'd opt for the broadband+phone combo. I suppose a line with outgoing calls barred doesn't exactly promise to be a big earner for a service provider though!

In reply to a post by binary:

Looks like I missed the boat on getting a standalone broadband service without a surcharge for not taking the phone service as well.

PN unlimited 21CN ADSL2+ BB only (12 month contract) on a Market 2/3 "low cost area" exchange is still a good deal though, even with the £25 activation fee.

However a reseller might do unlimited (unmetered) partial LLU on a 30 day minimum term for a similar price which might be worth considering...