How do I know how much I owe?

Hi

Hopefully a rep will see this!

I moved my phone and Fibre connection to Sky on the 8/10/13.

Had an email the other day saying I had an update to my messages or something, but my account has been deleted by Plusnet.

How am I supposed to see what happening, including any amount I may owe?

Thanks

Probably best to pick up a phone given situation you've explained.

They are open 24x7...

So exactly how does this ''Phone'' thing work ??

Try running "C:\Program Files\Windows NT\dialer.exe" if you have Windows.

ummmmm... 0800 432 0200 (worked for me, just now... about a 20 min wait but hey, their 0800, so not costing me cash).

In case anyone wondering, seems my usage stats 'stopped' recording traffic from 14:00 or so today.

Not sure if it is widespread, but took a little while for CS person to spot that only morning's traffic of about 2.5 GB has been recorded, and a further ~4 GB this afternoon hasn't.

could be a big "if" these days... with Android, linux, and so on

In reply to a post by XRaySpeX:

Try running "C:\Program Files\Windows NT\dialer.exe" if you have Windows.

Or "C:\Windows\System32\dialer.exe" in Windows 7 & 8.

perhaps something like %SystemRoot\System32\dialer.exe ?

In reply to a post by ultra:

perhaps something like %SystemRoot\System32\dialer.exe ?

Would work too. You missed a percent though: %SystemRoot%\System32\dialer.exe

In reply to a post by ultra:

Probably best to pick up a phone given situation you've explained.

They are open 24x7...

nah cba to wait in a queue to be honest. They shouldn't have deleted the account if there was an amount owing. I do everything off my phone at work. If they don't answer within a day or so I'll just cancel the DD then if there's anything owing then I'm sure they will be in touch!