Hi yoda2691,

I've taken a look at your account and can see nothing is owed and we made a refund from your last bill to give you the monies owed.

The account is now closed too which does restrict member centre access. Are you still requiring access to this?

In reply to a post by Oliver341:

I sent in a help request to Sky and got a phone call. I was told the only way to get an advance notification of the Direct Debit amount is to switch to paper billing (which costs extra). I was also given a postal address with which I can take the complaint further.

It's possible that Sky will say that you can access your bills online, so you can discover the amount to be debited there.

Those companies I deal with that use online billing with direct debit for variable amounts all send an e-mail when the bill is available to view online. Do Sky not do this?

In reply to a post by David_W:

Those companies I deal with that use online billing with direct debit for variable amounts all send an e-mail when the bill is available to view online. Do Sky not do this?

No. I would have thought it would be a relatively simple thing to implement.

I think most do that. The O2 method of (at least on mobile contracts) including the amount in the email is unusual.

In reply to a post by RobertoS:

I think most do that. The O2 method of (at least on mobile contracts) including the amount in the email is unusual.

Yeah, I think it would be nice to have the amount in the email to save a visit to the website to check the amount, but Sky not emailing anything at all when a bill is generated is insufficient.

In reply to a post by chrispurvey:

Hi yoda2691,

I've taken a look at your account and can see nothing is owed and we made a refund from your last bill to give you the monies owed.

The account is now closed too which does restrict member centre access. Are you still requiring access to this?

Hi Chris.

Many thanks for the reply (which is what I hoped the thread would result in).

No, I no longer require access, all I was concerned about is how much was owed - if its nothing then thats an unexpected bonus!

Cheers for your help

Adrian

No worries, everything is now closed and nothing outstanding.