Unless Sky have LLU provision in the exchange your father shouldn't even contemplate them.

Hi WelshWArrior,

I've just taken a look at the Faults Ticket you've got open there and can see you have a Telephone Fault open as of today?

We wouldn't be able to progress a broadband issue whilst that is still open as the telephone service will always take precedence.

As the broadband is provided on the telephone line, it's important we get the telephone fault cleared and closed before we investigate the broadband fault further for you.

There is no telephone fault and he hasn't reported one. He don't have the Telephone with PlusNet anyway.

I just checked the ticket too and I'm not sure where the telephone fault has come from? I have however, updated it with the times that he would be in over the next few days as requested.

Post deleted by MrSaffron

Amazing!

Did not last long, the joys of spammers

Thanks for replying.

I can see that an engineer has been booked on Monday for you between 8am-1pm, fingers crossed this resolves the issue for you.

Edited by deleted (Fri 01-Nov-13 10:59:58)

lol nicely done MrSaffron

Yep fingers crossed for him.

He's a bit nervous about the possible £60 charge now if the problem turns out to be within his home. I've unplugged everything and plugged the router directly into the test socket and nothing. I've tried 2 other routers but nothing so it must be outside surely?

There's not really anything else internally to check if I'm honest to rule the charge out.

Let us know how it goes.