Well the saga rumbles on and he's still without Internet. Current situation:

BT have spent 2 whole days there (2 vans loads of them!!) and are still at a loss to explain the fault other than to say it's an electrical interference fault somewhere between here and the exchange. They've checked internal wiring (no probs thankfully!!) and tried several new pairs from the redundant ones running past house but no joy.

They've no passed it onto their Rainhelp(??) division - whom I've never heard of so god know when he can expect it to be repaired! How does he even track it now that it's been passed on? The BT gu8ys couldn't even give him a Fault Number.

In reply to a post by WelshWArrior:

How does he even track it now that it's been passed on? The BT gu8ys couldn't even give him a Fault Number.

The tracking should still be through the Plusnet ticket. BT (Openreach) should pass details back to Plusnet who should update the ticket. Whether this will actually happen is, of course, another matter.

P.S. still fascinated to know how Sky would have sorted it out "straight away"

Edited by kasg (Tue 05-Nov-13 17:25:00)

I know - he said that to the BT fella and he just laughed at Sky's statement

How is Dad-in-law feeling about it? Two days with two vans must at least have made him think someone cares and that it can't be a simple fault.

Edited by RobertoS (Tue 05-Nov-13 17:37:58)

He's feeling a little disgruntled but knows it must be serious if, as you say, 2 lots of guys can't find the problem but he really wants to be able to Skype my sister in law etc who lives away and has a new baby.

Tell him he's lucky we aren't 150 years further on, when teleportation by disassembly and quantum transfers/reassembly goes wrong! .

How about they post a few pics online and you get him a dongle for a few days? I assume Skype through a dongle would be too expensive.

hahahahahaha!!!!

In reply to a post by RobertoS:

Tell him he's lucky we aren't 150 years further on, when teleportation by disassembly and quantum transfers/reassembly goes wrong! .

Brings a whole new meaning to the term packetloss

They've no passed it onto their Rainhelp(??) division - whom I've never heard of so god know when he can expect it to be repaired! How does he even track it now that it's been passed on? The BT gu8ys couldn't even give him a Fault Number.

Sounds like it's had a REIN case raised against it, if so a reference from the Openreach REIN team will have been added to the task notes somewhere. A REIN trained engineer will attend, though not appointed, to see if they can locate the source of the interference. Your Dads place must be quite close by to the source, since it only causes total loss of sync near it's 'epicentre', further away, its affects will be milder, slow speeds, high errors, etc.

As for timescales, there you are in the lap of the Gods......... Plusnet are the people to chase, and to chase Openreach on your fathers behalf.