Got your PM, thanks for that - I've just checked and it looks like the direct debit on your account went active yesterday so the order will be placed today or tomorrow at the latest - we'll be in touch as soon as we have the due date from that.

According to the website ordering process, that should not have delayed the ordering as I paid for the first month with my card, but thanks for letting me know.

Really sorry, should have checked that - my bad for assuming that lack of card details meant DD rather than a one off payment.

Not sure why it's been waiting that long for submission, I'll get that looked into, but I've nudged our provisioning team and they'll get the order placed for you asap - you should be getting an update shortly.

Thanks, no problem, I'll wait to hear from PN

Just received txt: 14/11 - no engineer visit needed

As PMed to orbrey, big Kudos to Plusnet for staff answering concerns raised in the forum. Also as I PMed my main beef was not having to wait until the 13th Nov for migration, but that on 31st Oct being told that migration would happen at most 5-7 days and that to ensure this I should pay initial payment upfront. I advised the CS that I get discount on my Direct Debit but that (as he suggested) to ensure no delay to migration I would pay upfront first installment. In the scheme of things it's not a big deal but wanted to share my migration experience with others.