That's understood, and where it's possible we do indeed make all the transfer arrangements.

Again, understood, and I'm chasing people around the business to see what we've done about this. Having said that, it's not our rights that are being affected here and likewise not sure how that affects things - I suspect we could raise it with Ofcom (and that's what I'm trying to find out if we've done) but would have thought that other providers and ex sky customers wanting to keep their number but not being able would have done the same.

As I said though I'll come back once I've been able to find out what's happened regarding this.

Right, basically it looks like the actual regulation (rather than what's stated on the page you link to) is sufficiently wooly that it can't really be brought to hold a provider to account unfortunately. I'm not an expert, but the relevant documentation is at http://www.ofcom.org.uk/static/archive/oftel/publica...

In reply to a post by orbrey:

Right, basically it looks like the actual regulation (rather than what's stated on the page you link to) is sufficiently wooly that it can't really be brought to hold a provider to account unfortunately. I'm not an expert, but the relevant documentation is at http://www.ofcom.org.uk/static/archive/oftel/publica...

Thanks for looking at this. This seems relevant:

18.1 The Communications Provider shall provide Number Portability as soon
as it is reasonably practicable on reasonable terms, including charges,
to any of its Subscribers who so requests.

I suppose the key wording is "as soon as it is reasonably practicable". It is in Talktalk's and Sky's interest to equate that phrase to mean "as late as Ofcom will let us". I have no idea of the status of portability of Talktalk provisioned numbers, but in the case of Sky at least, it seems they do not currently allow their provisioned numbers to be ported to WLR or Talktalk.

Since my number was provisioned by BT many years ago, I have no such issues moving my number between providers, be they WLR or LLU, so "I'm all right Jack". I do however feel sorry for those customers provisioned by Sky who are tethered to them because they cannot move their number.

I do think it's a case for Plusnet (and other CPs) to push Ofcom and/or Sky though, since a customer locked in to Sky is one less potential customer for you.

Didn't the OP originally have a "BT number" prior to taking the Sky "telephone package"?

In reply to a post by 4M2:

Didn't the OP originally have a "BT number" prior to taking the Sky "telephone package"?

Yes.

In reply to a post by vf12vf:

I originally had a BT number but then signed up to Sky for the telephone package, .........................

In reply to a post by 4M2:

Didn't the OP originally have a "BT number" prior to taking the Sky "telephone package"?

I think we have moved on to a general discussion about the portability (or otherwise) of Sky provisioned numbers.

We did in a way, but there is still the q of what is to be done about the OP. They should be able to transfer it back to WLR.

In reply to a post by RobertoS:

We did in a way, but there is still the q of what is to be done about the OP. They should be able to transfer it back to WLR.

Yep: http://forums.thinkbroadband.com/plusnet/t/4281831-s...

In reply to a post by Oliver341:

Since my number was provisioned by BT many years ago, I have no such issues moving my number between providers, be they WLR or LLU, so "I'm all right Jack".

Alright Jack!