Hi, just checked on the order for you and it's due to complete today. I'd have expected it to be done already given that's the case (they're normally done early in the morning) but it's still showing committed and there's no reasons for delays shown. I'll check again later on but it should complete today any time up to midnight.

Hope that helps.

Thank you very much Matthew.

I checked again and the upload had gone up but not the download, so disconnected the modem for 20 sec and now it is up to 44/15.5.

On the other line I was getting 46/14.6 so hope it will move back to that gradually over the next few days.

I appreciate I am a liitle OCD about my connection, it does strike me though that there may be a problem either in your ordering system, or in the way that BT Openreach pick it up. The engineer said that on his hand held device it definitely showed as a 40/2 connection, so he was happy with the result.

In reply to a post by philippercival:

How much per month have you been paying on 80/20? That will tell us whether I'm right or talking rubbish. £16.49 is 40/2, and when you went on the 80/20 trial you would have continued paying that. The 80/20 non-trial product (Extra Fibre) was £19.99 at announcement time.

I was paying £16.49 until 15/08/2012
then £19.99 until 15/08/2013
and now 21.49 (Currently BB only)

I know at the end of the trial I opted to carry on and as far as I remember the carrot at the time was that I could without incurring a new contract. Now of course with the line switch I am starting the 18 month sentence again, however the service from PN has always been good, though I hope that the new support centre they are opening is going to reduce the waiting time on the phone a little.

It appears that I too am in the same boat. I recently moved, the engineer came around on Tuesday to install. Previously I was getting around 70/20, however the new house estimates 51/10, which I would be quite happy to get, however a speed test (via ethernet) reveals I'm getting 33/2. Should I call plus.net and ask them what's going on?

Yes. It begins to look as though a bug may have crept into the ordering system.

Thanks, logged a call, I'll report back with what they say.

I see you have called them.. The chap I spoke to said 7 days, however From what Matthew said when he looked at mine it should be done by tomorrow morning. (If your lucky and Matthew can identity you he may check it for you.)

Hi, as per philippercival's post if you drop me a PM with your username I'd be happy to take a look for you.

In reply to a post by orbrey:

Hi, as per philippercival's post if you drop me a PM with your username I'd be happy to take a look for you.

Done, thanks!

Got it, and replied - for the sake of others in this thread though, yes we'd provided you incorrectly on the 40/2 speeds, really sorry about that. I've placed a modify order to move you onto the 80/20 service and that'll complete tomorrow morning for you.

I'll also be feeding back about that incorrect provision.