plusnet network page broken?

http://www.plus.net/support/service/network_performa...

those graphs load for others?

Down here as well, so probably a system problem.

Unless it is something to do with

Posted: Thu, Dec 05 2013 at 13:40:55
Subject: Planned Broadband Faults Troubleshooter Maintenance - Sat 7th December 10.00pm - 7.00am

When's this work happening?
Saturday morning, 7th December.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Quite possibly could be, from the wording, if we assume 10pm Friday.

Edited by RobertoS (Sat 07-Dec-13 00:19:18)

No , I get a raft of Image Unavailable???

It shows how often you visit that page - it's been like that for some time!

http://community.plus.net/forum/index.php/topic,120706

Edited by jelv (Sat 07-Dec-13 10:14:32)

well yeah as I am not a customer but now I am considering plusnet I wanted to check it.

The network capacity is fine because they plan ahead and have extra capacity read for the numbers of expected new customers.

Just wish you could say the same for the way they forward plan the numbers of support staff required. Suggest you monitor http://www.plus.net/supportpages.html?a=212. They changed the telephone system two weeks ago so as it says so the call waiting time is not available - typically waiting times are around an hour. 37 hours average to close tickets will be a lot longer than when you were on Plusnet before.

In reply to a post by jelv:

The network capacity is fine because they plan ahead and have extra capacity read for the numbers of expected new customers.

I've heard that before.... back in 2006 or so when they said that was not the top of the graph... until they added more capacity and the green went above what it had been doing before

whats going on here?

http://community.plus.net/forum/index.php/topic,1203...

kitz I think was incredibly polite, her speed mysteriously started increasing as it got later, a guy posted with great ftp speeds but then in the same post the good speeds were not consistent and that unencrypted ftp usually slows down by plusnet's qos. Another person said they have issues making new connections via ftp and uploading.

Also in the thread linked to from here someone said the network graphs that have been removed usually dont look good.

Ok so if silver and below traffic is problematic but gold i always ok, I can live with that since I will buy pro But these reports are concerning and the pm's I have from people. I wouldnt be so bothered if I could signup, try the service and leave if I didnt like it but is a 18 month commitment.

I suggest you read on through that topic! Kitz posted further down that the problem was with the settings in Wndows 7!

Pro is not recommended on the new unlimited packages. As you can turn it on and off at will, (I think monthly), I suggest you try without first. Then if you have issues, try with, and see whether it improves or is worse.