I dug in the legal pages, it mentions any line rental has to be paid up on cancellation for remaining months, the with it been full rate is my assumption based on that another amount isnt mentioned anywhere.

Can you provide a link for that as the cancellation charges posted by RobertoS include line rental and being charged the full line rental is against OFCOM rules

Edited by deleted (Mon 09-Dec-13 10:05:05)

In reply to a post by Chrysalis:

but I guess taking that £100 quidco offer (if works) is a way to compensate for that. as thats equivelent to almost 10 months of line rental with LRS.

I took it and it has registered for me. I only use IE for cashbacks and still clear all cookies every time even though I've never visted the sites I'm buying from with it anyway.

It was a short time deal with not long to run when I took it. TopCashBack who I normally use these days was only £38.

I said I assumed is full, but if the number robertos provided include line rental then plusnet havent explained it well as its under the broadband section of their legal terms and specifically states cancellation of fiber broadband.

link here.

http://www.plus.net/info2/legal/index.html

Ok I found for line rental, apologies it isnt full.

http://www.plus.net/info2/legal/price_guide.html#talk table 3.6

however line rental saver is excluded and it would seem if thats paid in advance its simply lost.

Edited by Chrysalis (Mon 09-Dec-13 17:07:52)

You are correct about the LRS not being refundable

so is it against the rules or not?

if it is how is LRS non refundable?

The rules refer to unfair and/or unreasonable cancellation charges.
This doesn't apply to LRS as there is no charge for cancellation

then it doesnt refer to none LRS either.

There is technically no difference between not refunding LRS and asking for the customer to pay up the rest of their contract.

In reply to a post by Chrysalis:

There is technically no difference between not refunding LRS and asking for the customer to pay up the rest of their contract.

Yes there is, the terms are different. When you sign up to LRS, you agree that it is non-refundable.

Edited by kasg (Mon 09-Dec-13 20:39:40)

I'm not saying that isn't the case but I've just taken out a contract including LRS and there was no warning given about it being non-refundable. That said the fibre contract is 18 months anyway.