So the average wait of 30 hours for a ticket answer is now 60+ hours for me and still no answer.... got to appreciate how well PlusNet service is for business support......!

Has anyone had a response in under 30 hours - there must be thousands of tickets answered quickly to make the average 30 hours - yet not seen anyone say tickets are being replied to quickly...


Oh - and BT now on-site doing the work.... still no routers.

Ok, called PlusNet - business support answers quite quickly.

Routers hadn't been ordered.....

Now have to wait for them to be shipped to me with the usual Christmas mail delays - not possible to put it on a courier for next day pre 12 delivery

Did you look at when that 30 hours was last updated? They've now restarted it - it's currently nearer 42 hours!