Does your phone work OK?

yeah phones ok, crackles sometimes tho,always has done even when i first installed about 8 years ago,but that was with sky,currently using the socket that they fitted

sorry about the dodgy replies, new to this forum and dont use many other much..
i click on the link you provided,select router which is a speedtouch 530,then nothing just goes to webpage expired.

Shouldn't do! Here are the instructions for it:

In reference to www.kitz.co.uk/adsl/frogstats.php#42:

Speedtouch 510v4 / 530

Telnet to the router IP address

or click --> http://10.0.0.138

From the menu select
adsl >
info

or is it that http://10.0.0.138 is expired? Do you know the gateway addy of the router like http://192.168.1.254? Try that instead.

Edited by XRaySpeX (Mon 09-Dec-13 15:33:57)

In reply to a post by coops555:

sorry about the dodgy replies, new to this forum and dont use many other much..
i click on the link you provided,select router which is a speedtouch 530,then nothing just goes to webpage expired.

Open Browser and type in http://10.0.0.138
User name and password normally just press return
Menu
ADSL
Info

The information required should be in info
User Manual Link

http://www.telekom.sk/swift_data/source/ImgCont/zaka...

Edited by flippery (Mon 09-Dec-13 15:52:41)

So a test has been run to the router rather than to the telephone socket. A CIDT fail implies that there is a high resistance fault on the telephone line. This in turn will cause intermittent noise and or slow broadband speeds.

You do need to be testing to the 'hidden' test socket on the NTE as described in other posts.

So the phone is NOT OK. Those crackles are likely to upset the broadband.

A simple way of determining if you have a line problem is to do a quiet line test.

Power off your router/modem
On your phone dial 17070, option 2 and listen to the quietness (or lack of)
do you hear any noise?
while listening to the quietness, power on the modem router
do you hear any noise?

If you hear noise call your voice line provider and ask for your line to be checked and fixed as it is noisy.

Once your line is proved to be clean then you can worry about fixing the broadband use of the line.

Following this process fixed a broadband problem similar to yours without involving the ISP.