Plusnet Support Call

I am very annoyed been on the phone for 1 hour and 25 minutes and the auto message kept repeating "due to a very high volume of calls. Current waiting time is 60 minutes".

What is going on Plusnet?

Now that's a familiar userid. I think you must have tried every ISP operating in the UK or at least I've come across your id on just about every TBB board I've ever read.

Have you tried prefixing the CS number with 141 to withold your callerid?

Anything we can help with?

He probably wants another SNR reset!

oh [censored] quit the sniping

oh atm plusnet are a pain in the ass concerning telephone support,

Edited by Stanman_24 (Fri 13-Dec-13 10:26:33)

It's not for me. It's for my mum line. But, they had sorted out as she forget her password on the router to connected.

Have you got her connection details written down now, somewhere you won't forget where they are?

I did but she lost it somewhere in the house can't find it. But, it all sorted now.

In reply to a post by jelv:

He probably wants another SNR reset!

No, the DLM had set my line at 3dB ages ago and it won't go lower than that. Plusnet told me that the BT DLM only do 3, 6, 9, 12, 15 and 18 on snr on it own as the DLM will work out automatically on the line depend how stable and how many errors on the line.

Edited by adslmax (Fri 13-Dec-13 21:44:48)

Obviously well known on this board too then...