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deleted
(deleted) Sat 14-Dec-13 12:58:42

Re: Plusnet Support Call

[re: adslmax] [link to this post]

It would be nice if you knew what position in the queue you were in...

Apprentice
(knowledge is power) Sat 14-Dec-13 14:15:19

Re: Plusnet Support Call

[re: deleted] [link to this post]

I'd guess somewhere near the back with a bit of luck? tongue

Alastair

plusnet

adslmax
(knowledge is power) Sat 14-Dec-13 14:21:00

Re: Plusnet Support Call

[re: deleted] [link to this post]

In reply to a post by MrTAToad2:
It would be nice if you knew what position in the queue you were in...

100% agree

plusnetADSL2+16 Meg

deleted
(deleted) Sat 14-Dec-13 17:03:20

Re: Plusnet Support Call

[re: adslmax] [link to this post]

I was held for 20 minutes trying to get through to plusnet.

Been having very very slow connection for days, and drop outs.

Its pretty well unusable.

When i finally get through the man says "oh yes, you had lots of drop outs"...... I can see a problem and will get back to you in a day.

Did he? no.

And why do I have to complain about drop outs if they are visible to plusnet? how about some proactive maintenance when this happens?

As you can probably tell i am pretty annoyed with the service, or lack of.

As the first poster said, whats going on?

deleted
(deleted) Sat 14-Dec-13 21:41:20

Re: Plusnet Support Call

[re: deleted] [link to this post]

In reply to a post by Moussey:
.......

As the first poster said, whats going on?

New Boss, ex BT, could be bad news....?

The_Voyager
(committed) Sun 15-Dec-13 09:20:43

Re: Plusnet Support Call

[re: deleted] [link to this post]

Let's hope he doesn't want to off load support to India which would be a nightmare, calls might get answered quicker BUT the level of service would drop with script readers instead of people who know what they are doing and can get it done

Bob WRBRIX
PN Unl.Fibre - Fritz! 7390 ~ Sync 79.99/20 Mb/s Avg 74.54/18.62 Mb/s @ 320m
DialUp to CIX, BT Home Highway to CIX, ADSL to Nildram, SKY & Be*Unlimited, Fibre to BT

deleted
(deleted) Sun 15-Dec-13 16:36:36

Re: Plusnet Support Call

[re: The_Voyager] [link to this post]

They have just opened a new support centre in Leeds

RobertoS
(sensei) Sun 15-Dec-13 16:40:56

Re: Plusnet Support Call

[re: deleted] [link to this post]

In reply to a post by Oldjim:
They have just opened a new support centre in Leeds

And the current delays are in printing out the tickets in Sheffield and sending them there by motor cycle.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
^{~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.}

Apprentice
(knowledge is power) Sun 15-Dec-13 18:06:43

Re: Plusnet Support Call

[re: deleted] [link to this post]

In reply to a post by Oldjim:
They have just opened a new support centre in Leeds

Is it fully operational?

Alastair

plusnet

deleted
(deleted) Sun 15-Dec-13 18:10:26

Re: Plusnet Support Call

[re: Apprentice] [link to this post]

I don't believe so as they are still recruiting I believe http://community.plus.net/blog/2013/07/23/plusnet-to...

�By the end of March 2014, we aim to have up to 100 people working from the Leeds site, largely within customer operations. Sheffield will remain our flagship building and our 24/7 operation for the time being. The intention is that both sites will grow over the coming years.

Edited by deleted (Sun 15-Dec-13 18:15:44)

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