I can attest to that, they helped me out when I was with Be, the Romanians are just as good as well, I have a few Romanian friends, and they make excellent plum brandy

An interesting definition of someone good at helping out. .

I hope they treating the new call center with urgency.

I rang at 3am but provisioning closed.

rang at 9.02am, 2 mins after its opened and I am quoted average 15 min wait already, I am still on hold right now far in excess of that 15 minutes.

The provisioning seemingly overburdened as well due to what seems a buggy status/order system.

But it is clear one thing they can do right now, have provisioning staff in round the clock.

Edited by Chrysalis (Sat 21-Dec-13 09:27:33)

AIUI the Plusnet provisioning staff work Mon-Fri.

according to the phone system they do also work saturdays but less hours.

When I rang at 3am the workng hours were read out.

Ah .

Hey.

Did you get through?

When I rang again at 9.05am I got through just before 10am.

3am was a answering service telling me provisioning is closed until 9am.

Please check into why I still dont see my correct migration date if you can or ask the right person to look, its still not showing the date and instead says "We're waiting for confirmation that your broadband order, due , has completed."

Edited by Chrysalis (Mon 23-Dec-13 18:45:09)

I've just checked in the BT prov system and it's showing an activation date of the New Years Eve.

yep a few guys have now told me that, but the frontend page is still showing wrong info, thanks for checking and merry christmas.