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RobertoS
(sensei) Tue 24-Dec-13 23:25:11

Re: Plusnet Support Call

[re: Chrysalis] [link to this post]

Am I getting confused? Didn't I read you posting somewhere the other day that your Plusnet login is working?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
^{~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.}

Chrysalis
(legend) Thu 26-Dec-13 11:49:36

Re: Plusnet Support Call

[re: RobertoS] [link to this post]

I can login to the website.

My migration hasnt occured yet. I now know of course it wont occur until dec 31, but the order tracker seems glitched as still doesnt show the true information.

My point was that whilst this glitch exists, if eg, my migration doesnt occur on new years eve I will have to ring plusnet adding to their already overloaded call queues because of the plusnet site showing wrong information.

BT Infinity 2 Since Dec 2012 - BQM

adslmax
(knowledge is power) Mon 03-Feb-14 21:18:13

Re: Plusnet Support Call

[re: Chrysalis] [link to this post]

How long is plusnet telephone call are suppose to be back to normal, getting rather fed up of kept saying high voliume of call waiting time is 60 minutes.

I thought the support centre moved to Sheffield should be finally completed by now?

Very poor support call overall in the last two months now!

plusnetADSL2+16 Meg

RobertoS
(sensei) Mon 03-Feb-14 21:38:40

Re: Plusnet Support Call

[re: adslmax] [link to this post]

In reply to a post by adslmax:
I thought the support centre moved to Sheffield should be finally completed by now?

The support centre hasn't/isn't moving anywhere.

It has always been in Sheffield.
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Are you thinking of the additional one in Leeds?

adslmax
(knowledge is power) Mon 03-Feb-14 21:56:06

Re: Plusnet Support Call

[re: RobertoS] [link to this post]

Sorry I mean move to Leeds Support Centre?

plusnetADSL2+16 Meg

RobertoS
(sensei) Mon 03-Feb-14 21:58:15

Re: Plusnet Support Call

[re: adslmax] [link to this post]

I think it is a second (linked) call centre, not a move.

deleted
(deleted) Mon 03-Feb-14 22:01:10

Re: Plusnet Support Call

[re: adslmax] [link to this post]

It is pretty rubbish - I suspect that it will take some time for the new centre, to be fully upto speed.

But life is easier by lpicking the right time, unless I was desperate, I'd ty to ring before 9 am or later in the evening - though early mid afternoon seems quieter as well

CS call stats

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