Router Password

A friend hasn't had any broadband for over a week. He's tried switching off the router leaving it for over a minute and reconnecting, without success. He uses a laptop to connect wirelessly. Apparently the "internet" light on his PN supplied router is permanently off.

I've suggested trying a different router. I think I can workout the broadband username as [email protected] but he can't remember the password. Is there any means of obtaining this from PN?

call to plus.net support?

In reply to a post by iand:

call to plus.net support?

Ditto Plus.net are quite good when calling about this thing. Minimal faffing about.

Who will ask for two letters from the password .

Edit - "tongue" added to make it clear this is a joke.

Edited by RobertoS (Sat 28-Dec-13 18:27:30)

Does he know the password for logging into the Member Centre? It's the same password.

In reply to a post by RobertoS:

Who will ask for two letters from the password .

If you don't know that if you confirm billing/payment information they will give you the password.

Yes. Sorry - I should have added a "tongue" to my post. ("There's a hole in my bucket ...").

so we are all agreed. call support and all of your problems will vanish . As its pantomime season, go figure...

Thanks for that Bob. He has that written down so I'll put that into a different router. Just to confirm, the BB username is the same and the password is the same as those used to log in to the member centre?

It's amazing what the tongue smiley can do... how many arguments it has prevented