Plus an admission of culpability .

The member centre login is username and password. The dsl login is [email protected] and password. The two passwords are the same.

Don't forget! If it goes into TR-069 setting up, it can take about 15 minutes to establish the connection , even though the DSL and Internet lights can both be on.

Edited by RobertoS (Sat 28-Dec-13 19:27:45)

Thanks for that. I'll be using an old Sky Netgear router so auto setup won't happen.

Just an update. On logging in to the PN supplied router I saw that the Internet connection was shown as disconnected. A click of the connect button resolved the problem. One happy customer who had been without an Internet connection for over two weeks.

Ohhh deahhh!

Would this disconnection be the result of PN 'kicking' the connection, it's worked flawlessly for over 12 months?

No. It's just a statement of the current status I think. I would have thought it would automatically have connected on boot up. The only condition I know of is when TR-069 fails to complete, (it shows Connected though), I was told to click the Disconnect then Connect and that fired up immediately.

Thanks Bob. I've told the customer to let me know if the internet light goes out again. But not to wait two weeks

Heh! The customer must have believed in the randomness of internet connections.