New plusnet broadband installed today. I can't connect to the Internet. The red light is showing on the new router and I get the error authentication failed.
Any help much appreciated!!!
I do not think that PlusNet activate your account until the end of the day that you have the installation completed. Call support on 0800 432 0200 or 0345 140 0200 and ask them to activate your account.
Edit: corrected the second number as I had duplicated the other one.
They do activate it earlier, but I think they wait for the notification from Openreach that the migration is complete.
(By the way, I think you intended one of those numbers to be 0345 140 0200).
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting -Tsohost. Connection -Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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In the username field, are you adding the @plusdsl.net at the end?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting -Tsohost. Connection -Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Thanks.
I have already called them, held for 30 mins, eventually through only to be told that they would only speak to hubby, who's not here! (He has twice put my name on the account but they seem not to have activated that either!)
Now left in limbo!
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chrisparr