|
|
|
RobertoS,
Firstly on opening safari I get a page that shows that the red light is on, and that I have an authentication error. I have put in the 192.168.1.254 into the address bar. It brings up a page that is plusnet technicolor tg582n. This also shows the PPPoE Internet connection to have an AuthFailure. I have no idea what on earth to do next. I really don't know how to find the page to log into Plusnet member centre. I am having to use the 3G on my phone, so please excuse the brief typing manner!
|
|
|
|
Apprentice, the light has now gone off! Not red or green! Is that a good thing?
|
|
|
Thank you all for your help. It was so simple�.
Plusnet gave me the Username of [email protected]. In fact they gave me this twice!
It should be [email protected] (i.e. with plus, without 2!!)
Problem sorted and can now give my phones 3G a rest!
You have all been so kind, thanks!
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
It should be [email protected] (i.e. with plus, without 2!!)
That is what Bob told you, twice, but I guess I don't blame you for believing Plusnet rather than him.
Edit: just noticed that Chris from Plusnet told you this as well on this thread.
Kevin
plusnet Unlimited Fibre - sync approx 70000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOSTEdited by kasg (Wed 15-Jan-14 20:00:25)
|
|
|
|
Yes, I know they did, but the router was not working / had not been connected, then I wasn't able to find where to put the username and password. I am aware that I am completely new and rubbish att this, but in my defence it is incredibly awful trying to sort it out via a 3G phone!
Thanks for your help and patience all!
|
|
|
At least you got there in the end. I hope all goes well for you from now on, and you are pleased with the service once you have used it for a while.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
|
|
|
Good to see that your now able to get access to the www. via Plusnet
Alastair
plusnet
|
|
|
|
Hi,
Where did we give you this? Over the phone? Or in some documentation?
|
|
|
Why do companies insist on only talking to the account holder. If the call is about payment or personal details then fair enough but when it's about lack of connectivity or similar then surely there is no data protection issue (if that is the worry)?
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
|
|
|
That's OK, I wasn't getting at you, sorry if it came across like that. Glad you are now online, it must have been frustrating.
Kevin
plusnet Unlimited Fibre - sync approx 70000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
Pages in this thread: 
Print Thread
