KellyD,
They gave this over the phone at least twice. But Plusnet did email me yesterday the correct details, whilst I was on the phone to them trying to get them to talk to me, whilst I had no internet�and therefore no email!
Never mind, glad its all sorted.
We have actually been with Plusnet for man-years, since they were Metronet, based in Harrow. Alway been very pleased with the service. (although I find it a shame that it seems to be slipping, now that it plays with the big companies!)
What a useful, helpful and friendly bunch you are. Very refreshing!

Edited by deleted (Thu 16-Jan-14 11:46:52)

In reply to a post by Daffya:

We have actually been with Plusnet for man-years, since they were Metronet

Then your BB username could well still be a Metronet @dsl2.net one. I'm on EE (Orange) for years and my login and email username is still a Freeserve one. Many ISPs retain predecessor usernames as they take over companies.

In reply to a post by XRaySpeX:

Then your BB username could well still be a Metronet @dsl2.net one.

Except that we have already established that it isn't! But it could well have been this that caused the confusion with Plusnet.

Exactly! It isn't now but was a Metronet @dsl2.net one before the new PN package was installed but PN failed to tell OP that they changed it with the new package.

@OP: Were you switching from PN ADSL BB to PN Fibre BB?

In reply to a post by XRaySpeX:

Exactly! It isn't now but was a Metronet @dsl2.net one before the new PN package was installed but PN failed to tell OP that they changed it with the new package.

@OP: Were you switching from PN ADSL BB to PN Fibre BB?

I'm only guessing, but I had a similar problem when I tried to return the PN.

Before attempting to return, I had an old "aihpipe" connection - unfortunately, because the PN Rep didn't know about these old connections, he hadn't configured everything correctly so that some of their systems were expecting to old setup whilst others were configured to the new!!

Needless to say, nothing worked!

I'm in 100% agreement with you on this!!

PN seem to have a lot of oddball connection names (leftover from the combining/amalgamation of previous systems) & not all of their Call-Centre reps are fully aware of it!

Certainly you got some very good advice here, but not necessarily presented to you in a way that made immediate sense to you!

Never mind, the important thing is you got there!

Please do not be daunted by the experience & please feel free to drop by again, whether it is to resolve a query or simply to chat!

In reply to a post by johnjburness:

I'm only guessing, but I had a similar problem when I tried to return the PN.

We don't know OP was returning to PN from elsewhere. He said 'We have actually been with Plusnet for man-years, since they were Metronet' which I took to mean he was changing BB within PN, probably to Fibre. Hence my Q.

Probably a "she". The OP refers to "hubby". The hand-writing looks feminine as well.

Edited by RobertoS (Fri 17-Jan-14 21:00:12)

"He" also said "man-years" .

Ah, not that easy my friend!

Note that is with a "we", and the person whose name is the primary entry on the account is hubby's. I think we can assume that hubby is male. As that is the primary name on the account and also was on the Metronet account, (hmmm - "Metro" could have implications), the man-years would be identical in usage to chairman, manpower, manhandle and many other compound words using "man".

Your turn .