As the upstream sync is an exchange related setting it requires a line resync which, from my experience, happens automatically
This is different to the Plusnet IP profile which is downstream only
However why it is supposed to be uncapped with a 0.9Mbps IP profile and the test results aren't showing it I have no idea but a router resync may be needed

Edited by deleted (Fri 24-Jan-14 15:19:57)

thanks everyone.

I changed the router to a brand new out the wrapper Belkin.

Configured and connected. THen ran a speed test

Still stuck at 6.06mb d/l and 0.3 u/l whilst connecting at 16000mbps with a now 13.5 ip profile

There is a throttle/cap in place somewhere!

I have seen something similar before and it was due to a mismatch in the BT systems
When raised before on the Plusnet Forums the Digital Care Team sorted it out
In your case I suspect that the 20CN profile is stuck in the system somewhere
One way which might just fix it is a full line reset but it may need a more in depth fiddle by BT

I've seen it two or three times. Some further tests were needed by Plusnet and the explanation given was those showed "an imbalance in the system".

From what was going on at the time, it seems to me there are actually three places where the IP Profile is held. At the BRAS, at Plusnet, and in the DSLAM/MSAN. This particular problem seems to arise when the BRAS and DSLAM/MSAN differ.

Update.

Speeds still stuck at ADSL1 rates.

I've contacted PlusNet and raised another ticket. They have made me run 3 bt speedtests over the last 24hrs.

All with the same result.

Awaiting further info from P/S

Hi,

Were you asked to run the TAP3 test at all when doing those three tests? That's the one that requires you to connect with the speedtest@speedtest_domain login in your router. That bypasses our network and the internet entirely, so if that's slow it's definitely a network fault which would make sense given we're seeing no issues with the profile mismatching, which is what would normally cause this.

In reply to a post by orbrey:

Hi,

Were you asked to run the TAP3 test at all when doing those three tests? That's the one that requires you to connect with the speedtest@speedtest_domain login in your router. That bypasses our network and the internet entirely, so if that's slow it's definitely a network fault which would make sense given we're seeing no issues with the profile mismatching, which is what would normally cause this.

Erm no. What is this test and how do I run it?

It's the third of the BT speed tests, if the first two fail then you'll be asked to run the TAP3 test. If those tests aren't failing you could limit your download speed on the PC (there's utilities you can get to do this) so they do fail and then try the third test?

or watch a video at the same time

PlusNet have given up.

Still stuck at the adsl1 speed.

Engineer offered however I cant take a day off work to wait in for one.

I will simply have to wait until I'm on leave in april

A tad frustrating!