OK. Now unplug the telephone and second phone base stations from the mains. Then take those stats again and post them. You can plug the phone power back in when you are sure the post of the new stats has worked .

Edited by RobertoS (Sat 01-Feb-14 21:09:21)

!"£$%^&* I inadvertently powered off the Router - back on now. Stats now show.

*** Forgot to say I did power off the telephone base station ***

DSL Connection

Link Information

Uptime: 0 days, 0:00:30
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.011 / 6.371
Data Transferred (Sent/Received) [kB/kB]: 15,47 / 13,04
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,0 / 43,5
SN Margin (Up/Down) [dB]: 5,9 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

Edited by deleted (Sat 01-Feb-14 21:24:00)

Been there, done that. Has the air turned back to invisible from blue?

Unfortunately turning the router off has largely made that test useless. But maybe we don't need to redo it, so don't, just yet .

These new stats - were they taken with both phone powers unplugged from the mains sockets. That's what I meant to say before - as it is possible the power units are causing trouble. Unplugging the power cord from the base isn't what we need.

Umm ... thinks ....

Let's start again, as that's far easier than trying to explain a complicated set of new instructions.

So - in steps:-

1) Take the stats again with the phone power units plugged into the mains. (Maybe that's what you've just done, but please do it again).
2) Unplug both phone stations from the mains sockets - not the power leads from the units themselves.
3) Take the stats.
4) Reconnect power to the phones.

The aim of this, as I said a different way, is to makes sure those power units are clean. They can be dodgy.

Next - have you got a Sky Box? If you have, is it connected to the phone line through a filter?

Air is invisible again. No Sky Box.

Both phone power adapters connected to mains and powered on.

DSL Connection

Link Information

Uptime: 0 days, 0:30:35
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.011 / 6.371
Data Transferred (Sent/Received) [kB/MB]: 538,07 / 2,00
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,0 / 43,5
SN Margin (Up/Down) [dB]: 5,7 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 7 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1 / 7
HEC Errors (Up/Down): 0 / 8

Both phone power adapters disconnected from the mains.

DSL Connection

Link Information

Uptime: 0 days, 0:35:42
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.011 / 6.371
Data Transferred (Sent/Received) [kB/MB]: 544,02 / 2,01
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,0 / 43,5
SN Margin (Up/Down) [dB]: 5,8 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 8 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1 / 8
HEC Errors (Up/Down): 0 / 8

Since plugging both phones back into the mains, I have lost my internet connection twice.

I have 'snooped the line' on the slave handset and the noise is quite loud. Do I have a phone problem?

Read the stats while the noise is there.

Then unplug the phones and do it again.

Please post both sets.

Noise when snooping the line.

DSL Connection

Link Information

Uptime: 0 days, 0:12:43
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 967 / 6.363
Data Transferred (Sent/Received) [MB/MB]: 1,84 / 6,37
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 43,5
SN Margin (Up/Down) [dB]: 6,5 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 38 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 3 / 7
HEC Errors (Up/Down): 0 / 10

Both phones unplugged from the mains

DSL Connection

Link Information

Uptime: 0 days, 0:02:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 971 / 6.371
Data Transferred (Sent/Received) [MB/MB]: 1,94 / 6,55
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 44,0
SN Margin (Up/Down) [dB]: 6,9 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 27 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 50 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1

That's quite a jump in the upstream, but I'm busy now until I go to bed.

Not sure I follow that comment about upstream. OK and thanks for your help so far.
Hopefully, we can troubleshoot further, tomorrow.

In reply to a post by Nolly:

Not sure I follow that comment about upstream. OK and thanks for your help so far.
Hopefully, we can troubleshoot further, tomorrow.

Your Upstream has jumped from 671 in first set of figures to 1011 in latest.
Your downstream is low for attenuation and snr
As connection speeds tend to be higher in morning than evening.
Leave overnight as is
Switch off router in morning, leave for couple of minutes then restart router and post results.