for what its worth openreach bods regurly lie out their backside as well, anything to avoid doing line work to improve sync speed.

Your Dial tone should come on shortly, when changing from LLU back to BT phone service they need to move the copper pair in the exchange. This is done by Openreach and outside of Kelly's control, it's usually scheduled for the same day as your install, but theres no way of knowing exactly what time of day it'll happen.

From your line stats, the physical connection looks fine (great in fact), The speeds are something for Plusnet to sort out with Openreach. With it being half term I wouldn't be surprised if it's a result of high traffic.

In reply to a post by neils58:

Your Dial tone should come on shortly, when changing from LLU back to BT phone service they need to move the copper pair in the exchange. This is done by Openreach and outside of Kelly's control, it's usually scheduled for the same day as your install, but theres no way of knowing exactly what time of day it'll happen.

From your line stats, the physical connection looks fine (great in fact), The speeds are something for Plusnet to sort out with Openreach. With it being half term I wouldn't be surprised if it's a result of high traffic.

So wrong, do you work for Kelly's? The line wasn't recently migrated from LLU, those stats are from a while back. The issue is at layer 1, plusnet's network is absolutely fine.

He's also wrong in blaming Plusnet and half-term.

Ok, my mistake, I thought the line stats you posted were current. So you changed from Sky Fibre to some other ADSL2 service and now to Plusnet Fibre on the same line?

In reply to a post by neils58:

Ok, my mistake, I thought the line stats you posted were current. So you changed from Sky Fibre to some other ADSL2 service and now to Plusnet Fibre on the same line?

I've changed from Sky VDSL2 to Plusnet ADSL2+, stayed on that for around 6 months, and now I'm on Plusnet VDSL2. Yes the stats were from Sky VDSL2.

In reply to a post by MrSaffron:

With the no dialtone it is possible you are surviving on a single leg (i.e. one out of the two wires) suggesting the jumper job at the cabinet has a fault.

Sounds interesting, maybe this could be the problem?

So I had a call from the exchange, they've re-connected the phone, so I can ring out on the Landline, and receive calls. I'll quote what I've sent to Plusnet.

Received a call from exchanging notifying me that the line is now re-connected. I've tested the phone with my mobile, when the phone is rang from the mobile everything is fine it rings straight away, but when I ring out from the phone there's a 5 - 10 second wait with some unusual sound before the call is connected, the sound is in bursts of two, kind of like a gun.

I've connected up the HG612 to get the stats, here's a screenshot.

Probably worth Plusnet trying to get Openreach to restart the DLM training phase.

If the phone works at all, means you have both wires connected, but still could be an issue at the cabinet.

In reply to a post by MrSaffron:

Probably worth Plusnet trying to get Openreach to restart the DLM training phase.

If the phone works at all, means you have both wires connected, but still could be an issue at the cabinet.

Like I said outgoing calls don't start ring up until 5 - 10 seconds. That's not normal. Wouldn't the max attainable still show without a reset?

Have your speed improved at all?

Regarding the phone issue, I'm guessing that this happens to every number you dial?