In reply to a post by chrispurvey:

Have your speed improved at all?

Regarding the phone issue, I'm guessing that this happens to every number you dial?

Nope, no speed improvements. Yes, every number.

Plusnet have replied to my ticket with instructions, attached the phone to the test socket (no extensions are connected, as the landline isn't actually used), noticed when I pick up the phone the dial tone isn't solid, it's two different tones, kinda like sirens. Then when I entered the number it took about 15 seconds to actually connect the call (start ringing the number).

I decided I would go ahead and ask them to send an engineer to investigate, so I gave them a ring, and an engineer is coming tomorrow. If it's someone from Kelly's, which it probably won't be, there's probably a 99.999% chance that they'd make it somehow manage to make it worse.

On another note, I'm very happy with Plusnet's support, they're better then all the other ISP's I've had for support (Sky, BT, & TalkTalk), well actually AAISP is better, but that comes at a very high cost, so I'm pressed.

noticed when I pick up the phone the dial tone isn't solid, it's two different tones, kinda like sirens.

So a message has been left

Dial 1571 listen to the message(s) then press 3 to delete them, once all deleted, the dial tone should be 'normal'......

As for the delay, I think you'll find that normal with some handsets.

Why do you now want a data extension kit fitted, bearing in mind that you didn't have one when you used FTTC with Sky ?

It is odd that there should be such a marked difference between the two VDSL services down the same pair. I suspect that it's either the DSLAM port, or what your friendly Kelly's guys did.

In reply to a post by Zarjaz:

Dial 1571 listen to the message(s)

As long you are paying £1.75 pm for the priviledge!

The guy from Plusnet said that on the phone, he wanted me to wait until the voice mail was removed to send an engineer, my fault, never listened. Probably going to get a bill now. When I ring 1571 it just says the last number that called, no mention of voice mail, he has apparently ordered it to be removed from the line though.

The Ethernet that I use is a mess now, new one would be nice.

When I had Sky fibre after around 6 months my speed went from full 80/20 to, downstream just over 46000 and upstream at 9995, very similar to what I get now. That was fixed by a lift and shift I believe.

So looks like an engineer is going to come and say there's no problem with the phone side of things and will refuse to do anything VDSL2-wise, then I'm going to have to get Plusnet to send a guy out specifically for the VDSL2 issue.

Another thing, when I rang Plusnet on the landline I just heard two bursts of noise for each button I pressed so it wouldn't let me get through and had to use my mobile. Faulty handset I guess, great!

Edited by deleted (Mon 24-Feb-14 20:25:15)

When I ring 1571 it just says the last number that called, no mention of voice mail, he has apparently ordered it to be removed from the line though.

Is it on divert maybe ? Try dialling hash 21 hash ?

In reply to a post by Zarjaz:

When I ring 1571 it just says the last number that called, no mention of voice mail, he has apparently ordered it to be removed from the line though.

Is it on divert maybe ? Try dialling hash 21 hash ?

I don't know, never knew the voice mail was included. When I dial #21# it says "Sorry. The service you requested is not available on this line.".

Calling features guide http://bt.custhelp.com/app/answers/detail/a_id/13703...

When I dial #21# it says "Sorry. The service you requested is not available on this line.".

Well it ain't that then !

Sirens? High screech noises? Sounds more like a modem trying to dial you to me.

Having nothing connected to extensions is irrelevant. It's the existence of the extension wiring that is the potential issue.

I forget if it's been asked - have you got a Sky box? Or a burglar alarm connected to the phone line?