In reply to a post by Zarjaz:

When I dial #21# it says "Sorry. The service you requested is not available on this line.".

Well it ain't that then !

Noticed an email that says it was knocked off around 30 mins before I checked.

In reply to a post by RobertoS:

Sirens? High screech noises? Sounds more like a modem trying to dial you to me.

Having nothing connected to extensions is irrelevant. It's the existence of the extension wiring that is the potential issue.

I forget if it's been asked - have you got a Sky box? Or a burglar alarm connected to the phone line?

Well there has been some random crackling, the sky boxes aren't connected, and no burglar alarms. I meant that the extensions are supposedly not wired up because I asked for them to be disconnected many years ago when Openreach was here because I had no need for them and heard they can cause problems.

Sent you a PM, Chris.

Edited by deleted (Thu 27-Feb-14 13:34:21)

Phone engineer came, nice guy, just need to get a-hold of a broadband engineer now, phone engineer recommended a "broadband boost engineer", can they request a lift and shift?

Edited by deleted (Thu 27-Feb-14 13:34:07)

I've got your PM (Chris Purvey is off this week) so I'll pass the fault on to one of the team to take a look at.

Hi gmk,

I'm just looking into this now, I'll reply back to ticket 81859506 ASAP.

In reply to a post by BatBoy:

Calling features guide http://bt.custhelp.com/app/answers/detail/a_id/13703...

And if you wanted all those features you will be paying a King's ransom. Of course switching to VoIP and they are all free.

In reply to a post by thatadamwalker:

Hi gmk,

I'm just looking into this now, I'll reply back to ticket 81859506 ASAP.

Many thanks. I've had a look at this page: http://community.plus.net/library/broadband/broadban...

If the disconnections in your RADIUS log are PPPoE sessions then that'll be me. Because of a quite large deviation in latency between the Plusnet gateways, i.e., I game online, so I restart the PPPoE connection (not the modem, totally done on the router) until the latency is around 12ms.

It's a speed fault, it's mentioned on that page.

I ran the BTW Performance Test, here's the result: http://i.imgur.com/25DFi0b.png

Edited by deleted (Thu 27-Feb-14 15:52:53)