I have to agree with you. I too am with BT infinity 2 and have to say after the experience of several other suppliers I have found BT to be very good and on the extremely rare occasion I have contacted them they have been very polite and professional in handling my queries.

Residential or Business Infinity 2? And do you do as professor973 suggests or do you get UK support even when using options?

In reply to a post by professor973:

In reply to a post by Busa:

How do you get British Support when everyone else get's Indian Call Centres?

When you call BT, DONT select any option, you will then hook up to UK call centre.

Useful advice, thanks - I'll pass it on to my friends who are with BT.

Edited by binary (Sat 19-Apr-14 13:47:31)

My Kelly's installation seems OK - and the chap fitted a new junction box in place of an old, warped one where the line comes into the house, then a new bit of cable to a new NTE5 (the previous socket was of the pre-NTE5 design). He didn't have a clue what I was taking about when it came to the 'data extension cable' (aka home wiring kit) though!

My FTTC speed isn't quite as good as predicted, but I'm not sure how my particular installation might be the cause of this.

Just to note that what you won't get with Plusnet is the ability to watch BT Sport online (streaming via your browser), or access to the BT Sport mobile apps.

With BT you'd also get the dual-band Home Hub 5 - the Plusnet supplied Technicolor router is not dual-band (and the consensus seems to be that it's wifi coverage isn't the best - seems to work well enough though). However you've said you'd like to be able to use your own router, and with BT you're likely to just get the Home Hub 5 without the separate Openreach FTTC modem whilst Plusnet Fibre is a two box arrangement, so you'd easily be able to substitute your own router.

In reply to a post by binary:

My FTTC speed isn't quite as good as predicted, but I'm not sure how my particular installation might be the cause of this.

Given your previous wiring it is possible you have extensions direct off the new junction box. That would mess up your FTTC even if you don't use them - just the presence of the wires is enough.

To check, you need to remove both your new master faceplate and the VDSL plate behind it. Then try a phone in every extension socket you can find, and make sure you don't get a dial-tone.

Residential and I usually select options, I was very wary when I signed up with BT, it was when O2 closed and there was no way I was joining Sky, for contractual reasons Virgin can't supply to the block of flats I live in so the option of BT was really my only option, I can only say I've been pleasantly surprised with their service from day one.

My experience is completely different to your comments, are you a BT customer speaking from your experiences or just from hearsay?

Thanks for all the replies so far , I'm really struggling to decide who to go with, they all have their pros and cons, BT has free BT Sport but you get the HH5 which by all accounts has drop out issues and no open reach modem, you do get access to WiFi out and about though, Plusnet you get an openreach modem so easier to use your own router but you have to pay for BT Sport and don't get WiFi out and about and the support wait times are a concern as are issues with provisioning from what I've read, Sky is a decent price for 6 months (£7.50) but you get the Sky Hub which doesn't have 5Ghz WiFi as far as I can tell but you do get access to Sky WiFi out and about, no BT Sport though without paying £12.50 for it. Aarrgghhhh it's a nightmare and the fact they're all 18 month contracts doesn't help!

From a vast amount of experience, read my post in the BT Forum. I linked to it in this thread.