BT

from my experience is no updates other than the estimated date given, and in my case that estimated date was wrong on the website, I had to ask for manual updates.

When I ordered Infinity via BT, I was given an install date via e-mail & website.

And it was met. No problem. Are you saying you have not receievd the install date? It's usually 2 - 3 weeks from the time you placed the order.

You will find the same wait if you ordered via Plusnet since it's BT who have to set up the connection anyway.

Your email, date and website are BT Retail.

They have nothing whatsoever to do with the physical install .

It is Openreach and BT Wholesale that set up the connection. These three all have to practise "equivalence".

Simply saying "BT" causes endless confusion to people who don't realise that. The only question is how well BT Retail and Plusnet communicate with the customer. Who installs it is irrelevant.

Edited by RobertoS (Wed 07-May-14 10:25:13)

2 weeks is a long time to wait. Mine take 8 days with plusnet. They even did phoned me back asked me how things get on which it nice from PN.

Edited by adslmax (Wed 07-May-14 12:41:35)

Mine is 8 working days excluding sat and sun. BT Openreach did the work on my cab and install at my house on the same day (morning) took 30 minutes - 60 minutes and all done. (Engineer did phoned me to say he doing some change at the cab and be with me in 15 minutes)

Edited by adslmax (Wed 07-May-14 12:46:22)