Are the Support Stats messed up?

Currently shows 23.09 calls waiting (!!) but even more worrying is the "Longest call waiting now" at "5 days, 13 hours, 54 minutes and 5 seconds"

Maybe the flat-lining graph is a clue .

Still waiting for a good kick, see here !!

The 7.45 calls waiting is because that figure is an average over the last 15 minutes.

The longest call waiting is broken, we're going to remove it whilst we await a fix from the vendors.

I think it disgraceful for the phone support waiting time is taken too long but there shouldn't be too long to wait because it expand two call centres now in Sheffield and Leeds.

Come on Plusnet - get your phone call answered more quickly. As TalkTalk, Virgin, Sky and BT are all answered within 5 minutes while Plusnet taking over 30 minutes to answered and good job it wasn't billed for premium rate call support.

I give up on Plusnet support call and use community forum instead.

Edited by adslmax (Tue 13-May-14 13:27:47)

If you're basing that on the support stats (which is what this thread was about) then as I've mentioned they are wrong and broken.

I didn't make any calls to plusnet, last time was last December when I raised the fault team over fibre loss of connection but it was my own router updated firmware itself and that's why I had to reboot the router to get back online. I shall remember that next time. Openreach modem stayed connected.

Edited by adslmax (Tue 13-May-14 19:33:04)