In reply to a post by pcoventry76:

When you do need to call then yes it's Sheffield or Leeds

BT is no longer British in my eyes but Plusnet still is.

Sheffield and Leeds British? I must get out more!!!!!

In reply to a post by pcoventry76:

And it's a freephone and you can use weq4u so you don't have to wait any time at all once you are through the IVR

Now that's certainly an interesting looking app, how well does it work?

In reply to a post by dragon2611:

Now that's certainly an interesting looking app, how well does it work?

It certainly works as far as dialling expensive 08 numbers from mobiles is concerned but I've never had to use the queuing/callback facility.

+ 1 for the WeQ4U app. used it several times, it does not always have an "alternative" working number for the service to call but the app will tell you that.

have used the Queue function once, seemed to work fine.

these support stats I think have never worked since I signed up 5-6 months ago.

They were working for months until the last couple of weeks :?

There was a period where the page was down several months ago for maintenance. It then worked again fine until approximately a month ago. This is when it starting showing times of 5 days et al. I find this page useful (when it is working) as I wait until the longest call waiting time is something sensible and then phone in.