Order Monday, still on "checking line" status?

Ordered on Monday night, got a thanks letter today with info in, but website shows checking line for over 24 hours, is that normal or should I call up?

That sort of thing happened with me. A few things on the list didn't get ticked, but others clearly dependent on them did.

So you don't need to call up, but I did and think you should. The wait on the phone will be less stressful than the worrying.

First line support will probably not be able to answer, unless they have been briefed on it as a known bug. The provisioning team they may need to ask I think are Mon-Fri, office hours.

In reply to a post by RobertoS:

So you don't need to call up, but I did and think you should. The wait on the phone will be less stressful than the worrying.

Not worried, but I can call from work at lunch - thanks

Edited by deleted (Fri 23-May-14 08:25:49)

Alternatively, send me a message with your username and I can take a look at that for you, jchamier.

I'm in a similar situation, signed up to migrate from Coms on the evening of the 15th May, got a letter in the post a couple of days later but since then there have been no further updates.

Just checked on the tracker today and it says "Checking your line"

I'll pm you my user name Linn if you could take a look for me?

In reply to a post by LinnPlusnet:

Alternatively, send me a message with your username and I can take a look at that for you, jchamier.

Thanks, your colleague Martin in order provisioning was very helpful at lunchtime and has pushed the order through. Something had got stuck I guess. I've now had an email and an SMS updating me.

Everything looking good on the portal, just waiting for the go live date, which I suspect will be issued next week given the bank holiday