http://www.thinkbroadband.com/speedtest/button/14018...

Edited by deleted (Wed 04-Jun-14 12:30:59)

Thanks Chris for sorting out my profile issue. It seems that it's not as common an issue as I thought!

Every time I've had an issue with Plusnet they've always resolved it for me or explained why they can't do what I want.

Thanks Plusnet or more accurately the Plusnet Digital Care team.

There's a problem we're aware of that means some customers can't run the test to get the IP profile, we've been talking to BT Wholesale about it and will continue to do so until it's resolved.

In reply to a post by chrisparr:

There's a problem we're aware of that means some customers can't run the test to get the IP profile, we've been talking to BT Wholesale about it and will continue to do so until it's resolved.

Been 3 months now, any progress at all???

Can you see the sync?

In reply to a post by chrisparr:

There's a problem we're aware of that means some customers can't run the test to get the IP profile, we've been talking to BT Wholesale about it and will continue to do so until it's resolved.

I have raised this matter back in February with Chris Pettitt....and it now June. That's four months now and I was really surprise that BT Wholesale doesn't care to do something about it. But, mine is fine and was fixed by Chris Pettitt here: http://community.plus.net/forum/index.php/topic,1242...

Edited by adslmax (Wed 04-Jun-14 20:15:09)

I'm still working on this. Had a call with BT Wholesale yesterday afternoon. They think they know what's causing the issue but I'm yet to get details on what they think is the problem.

I should hear more on this over the next couple of days.

Edited by deleted (Thu 05-Jun-14 11:51:29)