I think there may be an issue with a name change on the phone line though, and a cease/re-provide on the line will automatically cause a broadband cease. Independent of which CP the line rental was with originally.

In reply to a post by RobertoS:

I think there may be an issue with a name change on the phone line though, and a cease/re-provide on the line will automatically cause a broadband cease. Independent of which CP the line rental was with originally.

Hi bob

That's definitely not the case - I changed a whole load of people over (I'm the one they ask) in the past 6 months (because free broadband ended). Definitely 2 including our own household we changed the line rental and phone too - and changed the name - and the surnames aren't even the same (I'm not married and my sister who is keeps her own surname)

This is how it should be - if it's a migration, it's a migration, so what if you change the household member who has the account name. In fact on my parents plusnet one name is the account holder and the other name is the bank account that pays the bill.

So are you saying when one person moves out of a home, give the new people your old MAC and avoid the cease charges?

As I understand it - unlike BT - the Plusnet system allows a name change on the phone contract without a line cease/provide

In reply to a post by MrSaffron:

So are you saying when one person moves out of a home, give the new people your old MAC and avoid the cease charges?

No. There are no "new" people in any case discussed so far - they are registered at the property, members of the household and users of the same broadband service.

It's perfectly OK to migrate and set up the new account in a different householders name. It's not "avoiding" any charge - it's a perfectly honest and valid migration and no charge applies (if that is the case). I don't believe it is imagined by ISPs or OFCOM that a household must be tied to the same single account holder and bill payer for the life of their broadband service.

If you think there is something suspect, just change the account holder (you can do it on the plusnet portal) before migrating - seems an unnecessary extra step though?

Plusnet are claiming that BT Wholesale are charging them a fee on outgoing migrations to MPF providers: http://community.plus.net/forum/index.php/topic,1255...

Do you have any contacts within BT Wholesale to verify this?

I read that post earlier last week and got a reply of ofcom 2 hours ago.

Based on my report alone they are contacting BTw.

The statement I got from ofcom was hard to understand but if I have it right it suggests, BTw have to publish any changes, and any changes to migration fees etc. have to be cleared with ofcom, they stated they are unaware of this change plusnet speak off. Thats it really. They havent told me if they will let me know what BTw says.

Will email BT wholesale in the morning

I think PlusNet reps are answering based on a cease order being raised i.e. someone is moving out and then someone new moving in.

Rather than a migration to full LLU, since this was the same thread as yesterday.

It is possible PlusNet has a unique clause with BT Wholesale though

In reply to a post by MrSaffron:

I think PlusNet reps are answering based on a cease order being raised i.e. someone is moving out and then someone new moving in.

Yeah, that thread on the Plusnet forum appears to be about house moves.

AIUI though, the OP here is not moving house and has been hit with the cease fee.